Austin Paraison
Las Vegas,NV
Summary
Personable and dedicated Customer Service Representative with extensive experience in tech industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Station Casinos
Las Vegas, NV
01.2023 - Current
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
Tech Support
Alorica
Fort Myers, FL
12.2020 - 01.2023
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Generated reports and updated files and documentation.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Documented repair processes and helped streamline procedures for future technical support actions.
Education
Bachelor of Science - Cybersecurity
University of Phoenix
Tempe, AZ12-2026
Skills
- Linux
- Python
- Risk Assessment
- Data Security
- Risk Level Determination
- Data Analysis
Certification
- Google Cybersecurity Certification - 2023
Timeline
Security Officer
Station Casinos
01.2023 - Current
Tech Support
Alorica
12.2020 - 01.2023
Bachelor of Science - Cybersecurity
University of Phoenix