Austin Pasi

• Communicated and hosted meetings with business owners regarding financing between lenders and business owner
• Knowledge of financial instruments aided in effectively corresponding with business owners
• Recorded pertinent information directly from business owners to effectively set up a relationship between the owner and the creditor
• Processed client payments and updated accounts.
• Contacted customers to assess satisfaction and current needs.
• Analyzed accounts for delinquencies and other ongoing issues.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
• Drove sales by developing exceptional customer rapport to foster satisfaction.

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated with safety and skill to avoid accidents and delays.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents.
• Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
• Fostered positive working relationships with regular customers.
• Completed delivery paperwork and daily logs in full.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Reported customer questions, issues and complaints to management.

▪ Responsible for monitoring multiple workstations completing tasks and providing assistance where needed

▪ Instructed new employees
▪ Recorded and Maintained Inventory
▪ Operated heavy machinery including forklift training.

• Worked alongside team to accomplish work goals according to schedule.
• Loaded, unloaded and moved material to and from storage and production areas.