Austin Perkins
Wake Forest,NC
Summary
Results-driven operations leader with 4+ years of management experience leading high-volume operations and teams of up to 60 employees. Experienced in driving daily production, workforce planning, scheduling, performance management, cost control, and resource allocation within a fast-paced airport operation supporting a 5000+ vehicle fleet. Skilled at monitoring performance metrics, identifying operational inefficiencies, coaching employees, and implementing strategies to improve productivity and profitability. Strong hands-on leader with experience in hiring, employee development, performance reviews, and maintaining accountability to operational standards. Seeking to leverage proven leadership and operational management experience as a Production Supervisor.
Overview
7
7
years of professional experience
Work History
Airport Branch Manager
Enterprise Mobility
Raleigh, North Carolina
03.2025 - Current
- Directly supervise and lead a team of approximately 60 employees, overseeing daily operations, performance, staffing, and employee development
- Oversee operational planning and fleet management for a 5000+ vehicle fleet, ensuring appropriate vehicle availability, allocation, and utilization to meet fluctuating business demand
- Develop and manage employee schedules based on forecasted demand, staffing requirements, productivity targets, and operational priorities
- Drive daily production through direct supervision, delegation, and performance tracking
- Analyze monthly operating costs, labor expenses, and fleet utilization to identify opportunities for cost control and increased profitability
- Conduct monthly Performance Development Meetings with managers to establish goals, review performance, and identify development opportunities
- Complete candidate interviews and participate in the recruiting and selection process
Branch Manager
Enterprise Mobility
Durham, North Carolina
10.2023 - 03.2025
- Managed and inspired team members to achieve full potential, contributing to branch profitability
- Supervised staff scheduling, coaching, and performance reviews for branch team members
- Managed staff scheduling, hiring and training processes
- Conducted regular performance reviews for all employees in the branch
- Handled customer issues, escalations, and resolution of rental concerns
- Monitored sales, revenue, and branch performance against operational targets
- Maintained compliance with company policies, insurance rules, and rental procedures
- Planned work schedules to maintain adequate staffing levels
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Coordinated vehicle maintenance, cleaning, and readiness with service partners
- Oversaw fleet utilization, vehicle movement, and inventory levels to ensure optimal vehicle readiness
Station Manager
Enterprise Mobility
Raleigh, North Carolina
09.2022 - 10.2023
- Managed activities of 20 team members across multiple locations through clear communication of defined plans and processes
- Enhanced service quality and boosted employee sales through training focused on strong product and service knowledge
- Collaborated with management team to maximize profitability across three product brands at top 25 airport
- Addressed customer inquiries and concerns in a timely manner
Management Trainee
Enterprise Mobility
Chapel Hill, North Carolina
11.2021 - 09.2022
- Achieved sales goals through effective techniques, ranking in top 10 on regional sales matrix monthly
- Delivered superior customer service by exceeding customer expectations, which led to increasing branch SQI scores to surpass corporate average
- Communicated with customers, vendors, and co-workers to maximize sales and enhance customer service experience
- Assisted auto detailers in cleaning and prepping cars during peak times, reducing customer wait times
Consumer Conversion Specialist
Align Technology
Morrisville, North Carolina
05.2019 - 11.2021
- Led over 550 patients into Invisalign treatment; contributing to over 3 million dollars in the orthodontic market
- Exceeded daily metrics with 170+ calls, 10+ consultations booked, and 70+ leads pulled
- Collaborated with field team to improve consumer experience via shadow sessions and presentations, ensuring adherence to best practices
- Streamlined processes through pilot programs, enhancing operational efficiency
- Analyzed data on Power BI to track KPIs
Education
Bachelor of Science - Sports Studies
East Carolina University
Greenville, NC05-2018
Skills
- Operations management
- Operational planning
- Scheduling
- Employee training
- Decision making
- Multi-task management
- Effective communication
- Team leadership
- Problem solving
- Microsoft Office
- Trust building
Timeline
Airport Branch Manager
Enterprise Mobility
03.2025 - Current
Branch Manager
Enterprise Mobility
10.2023 - 03.2025
Station Manager
Enterprise Mobility
09.2022 - 10.2023
Management Trainee
Enterprise Mobility
11.2021 - 09.2022
Consumer Conversion Specialist
Align Technology
05.2019 - 11.2021
Bachelor of Science - Sports Studies
East Carolina University