Austin Pietsch
Giddings
Summary
Versatile professional with 10+ years of experience in program leadership, client service, and team development across nonprofit, customer service, and business settings. Skilled in coordinating large-scale events, training and mentoring staff, and fostering strong relationships with clients and community partners. Known for adaptability, attention to detail, and a commitment to delivering high-quality results. Licensed in insurance and certified in bookkeeping, with a strong foundation in administration and organizational leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Commercial Insurance Specialist
The Nitsche Group
Giddings, TX
07.2022 - 10.2025
- Reviewed commercial contracts to verify accurate coverage and compliance.
- Analyzed business financials to support client financing needs.
- Served as primary client contact, ensuring questions are answered and coverage needs are fully met.
- Received inbound phone calls and electronic quote submissions.
- Explained detailed policy concepts in easy-to-understand terms.
- Marketed and managed new business accounts and generated proposals for clients
Program Assistant
Camp Lone Star
La Grange, TX
08.2016 - 05.2022
- Collaborated with leadership team to plan and deliver year-round and summer programming.
- Managed on-site and online camp stores, including inventory, sales, and customer experience.
- Recruited, interviewed, and trained summer staff and junior staff members.
- Coordinated large-scale programs including Pioneer Program, Father & Child Retreat, Lifequest Confirmation Retreat, and Junior Staff Workshop.
- Supported maintenance projects and ensured facilities were ready for retreat groups.
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Managed both digital and physical filing systems and retrieved documents as required.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Monitored program budgets to track expenses and highlight areas for financial optimization.
- Prioritized and coordinated facilities cleaning and upkeep between events.
Program Director
Camp Wilderness Ridge
Smithville, TX
06.2016 - 07.2016
- Assisted Camp Director with summer session planning, scheduling, and staff training.
- Equipped counselors to lead Bible studies and recreational activities.
- Ensured smooth operations of daily programs.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Prioritized and coordinated facilities upkeep
Summer Staff Program Leader
Camp Lutherhaven
Albion, IN
05.2012 - 08.2013
- Directed Bible studies and recreational activities for youth groups.
- Facilitated off-site day camps and maintained camp facilities.
- Assisted in mainlining and cleaning facilities between events.
- Assisted with recruiting staff and representing camp at local Texas colleges
Recreation Leader II, Wilson Parks & Leisure
City of Temple
Temple, TX
08.2010 - 09.2011
- Led after-school and summer recreation programs.
- Assisted with program logistics, scheduling, and payment collection.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Developed positive and productive relationships with kids, parents and staff.
Education
B.A. - Religious Education
Concordia University Texas
Austin, TX01.2016
B.S. - Sports Management
University of Mary Hardin-Baylor
Belton, TX01.2011
High School Diploma - undefined
Cypress Creek High School
Houston, TX05.2009
Skills
- QuickBooks, G-Suite, Microsoft Office
- Program & Event Coordination
- Staff recruitment and training
- Strong Attention to Detail
- Collaborative teamwork
- Customer service
- Effective problem resolution
- Accurate data entry
- Proficient in handling multiple priorities
- Candidate assessment
- Campus recruiting
- Workforce planning
- Decision-making
- Interviewing techniques
- Candidate pipeline development
- Resume screening
Certification
- Licensed in Property, Casualty, Life, and Health Insurance
- QuickBooks Online & Bookkeeping Certified
Timeline
Commercial Insurance Specialist
The Nitsche Group
07.2022 - 10.2025
Program Assistant
Camp Lone Star
08.2016 - 05.2022
Program Director
Camp Wilderness Ridge
06.2016 - 07.2016
Summer Staff Program Leader
Camp Lutherhaven
05.2012 - 08.2013
Recreation Leader II, Wilson Parks & Leisure
City of Temple
08.2010 - 09.2011
B.S. - Sports Management
University of Mary Hardin-Baylor
High School Diploma - undefined
Cypress Creek High School
B.A. - Religious Education
Concordia University Texas