- Virtual Reality
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Robotics
- Outdoor Recreation
- Camping
- Watching Movies and TV Shows
- Auto Repair/Restoration
- Music
- I like working with my hands and fixing things
- DIY and Home Improvement
- Reading
- I participate in a variety of outdoor recreational activities
- Road Trips
Austin Platzer
Omaha,NE
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a proven ability to multitask effectively. Committed to building and maintaining professional relationships to drive business results and increase profitability. Focus is on ensuring customer satisfaction by providing exceptional service and unmatched support, utilizing best practices in customer service and exploring innovative solutions to address customer needs. Results-oriented achiever who consistently exceeds targets and thrives in fast-paced environments. Combination of strategic thinking and hands-on experience delivers impactful solutions that enhance organizational performance. Innovative technology professional with diverse experience excels in enhancing systems and aligning technical solutions with business objectives. Proven track record of leading projects from start to finish, contributing to organizational growth and success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Complete Call Solutions
04.2024 - 07.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Machine Operator
Liberty Hardwoods
07.2023 - 08.2023
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Sales Associate
Casey's
12.2022 - 06.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Truck Driver
Heartland Express
02.2021 - 03.2022
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
Truck Driver
Cannonball Express
05.2020 - 10.2020
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Truck Driver
XPO Logistics
09.2019 - 11.2019
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Dropped and hooked trailers and changed configuration of equipment.
Truck Driver
Heartland Express
07.2019 - 09.2019
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Truck Driver
Knight Transportation
03.2019 - 07.2019
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Truck Driver
Roehl Transportation
10.2018 - 03.2019
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Server
Tanners Grill and Bar
09.2016 - 01.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Security Officer
Frontline Private Security
01.2016 - 03.2016
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Sandwich Artist
SUBWAY®Restaurants
10.2014 - 10.2015
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
Assistant Manager
Kum & Go
11.2013 - 07.2014
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used Car Sales Consultant
Edwards Auto Group
08.2013 - 11.2013
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
Delivery Driver
Oreily's Auto Parts
02.2012 - 11.2012
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Stocked and managed stock of parts.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Education
No Degree - Cyber Security
Metropolitan Community College
Omaha, NE12-2026
High School Diploma -
Missouri Valley High
Missouri Valley, IA08-2012
Skills
- Complaint resolution
- Account updating
- Data entry
- De-escalation techniques
- Conflict resolution
- Inbound and outbound calling
- Sales expertise
- Customer service
- Office equipment proficiency
- Microsoft Excel
- Live chat support
- Client relations
- Payment processing
- Team collaboration
- Typing proficiency
- Call center experience
- Money handling
- Task prioritization
- Call escalation
- Team development
- Complaint handling
- Multi-line phone talent
- Member account management
- Retail sales customer service
- Adaptive team player
- Multitasking and organization
- System implementation
- Technical troubleshooting
Professional Summary or Objective
My overall objective is to begin a career "for the last time". Meaning I don't want another dead end job. I would like a career that I can be proud of. I enjoy working on my computer and helping others. Starting in the IT field I can already tell I will actually enjoy what I do and be proud of whats to come.
Interests
Timeline
Customer Service Representative
Complete Call Solutions
04.2024 - 07.2024
Machine Operator
Liberty Hardwoods
07.2023 - 08.2023
Sales Associate
Casey's
12.2022 - 06.2023
Truck Driver
Heartland Express
02.2021 - 03.2022
Truck Driver
Cannonball Express
05.2020 - 10.2020
Truck Driver
XPO Logistics
09.2019 - 11.2019
Truck Driver
Heartland Express
07.2019 - 09.2019
Truck Driver
Knight Transportation
03.2019 - 07.2019
Truck Driver
Roehl Transportation
10.2018 - 03.2019
Server
Tanners Grill and Bar
09.2016 - 01.2017
Security Officer
Frontline Private Security
01.2016 - 03.2016
Sandwich Artist
SUBWAY®Restaurants
10.2014 - 10.2015
Assistant Manager
Kum & Go
11.2013 - 07.2014
Used Car Sales Consultant
Edwards Auto Group
08.2013 - 11.2013
Delivery Driver
Oreily's Auto Parts
02.2012 - 11.2012
No Degree - Cyber Security
Metropolitan Community College
High School Diploma -
Missouri Valley High
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