Austin Powell
Charleston,WV
Summary
Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to seek entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ibex Global Solutions (Google Fiber)
Charleston, WV
10.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Purchasing Manager
Purple Leaf LLC
South Charleston, WV
07.2018 - 04.2023
- Sourced new vendors for purchasing needs.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Tracked and approved procurement plans and inventory levels.
- Determined recurring business needs and maintained necessary inventory levels.
- Facilitated streamlined purchasing and resource availability through monitoring and oversight of company inventory.
- Created and calculated purchase orders to follow price quotes and reductions.
Delivery Driver
Papa Johns
Charleston, WV
12.2015 - 10.2018
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled money according to company policy.
- Calculated and counted change quickly.
- Provided receipts to customers.
- Avoided discrepancies by accounting for funds and items.
- Collected payments and provided accurate change.
Cell Phone Repair Technician
Fanelli Boys (CPR)
Charleston, WV
09.2014 - 08.2015
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Welcomed customers and offered pleasant service during entire transaction.
- Entered transactions into computer and issued customer receipts.
- Handled money according to company policy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
George Washington High School
Charleston, WV05.2015
Skills
- Purchase Orders
- Verbal and Written Communication
- Cost Assessments
- Relationship Building
- Problem-Solving
- Documentation and Reporting
- Team Leadership
- Calm Under Pressure
Timeline
Customer Service Representative
Ibex Global Solutions (Google Fiber)
10.2023 - Current
Purchasing Manager
Purple Leaf LLC
07.2018 - 04.2023
Delivery Driver
Papa Johns
12.2015 - 10.2018
Cell Phone Repair Technician
Fanelli Boys (CPR)
09.2014 - 08.2015
High School Diploma -
George Washington High School
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