Sharon King

Killeen,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Virtual Assistant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Solix Inc

Customer Service Representative

11.2021 - Current

Job overview

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Communicated professionally with colleagues, freelancers and clients.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Overview

year of professional experience

Education

Pikes Peak Community College
Colorado Springs, CO

Associate of Science from Education

2024

Robert M. Shoemaker Highschool
Killeen, TX

High School Diploma

06.2014

Skills

Microsoft Word
Microsoft PowerPoint
Data Entry
Scheduling Databases
Collecting Information
Email Management
Microsoft Office
Travel Planning
Set Appointments

Schedule Preparation
Social Media Updating
Administrative Duties
Microsoft Excel
Calendar Maintenance
Remote Assistance
Customer Care
Hotel Accommodations
Purchase Orders

Timeline

Customer Service Representative

Solix Inc

11.2021 - Current

Pikes Peak Community College

Associate of Science from Education

Robert M. Shoemaker Highschool

High School Diploma

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