Austin Ramirez
Mesa,AZ
Summary
I am a dynamic, goal-oriented professional seeking a new opportunity to utilize my customer service skills and experience in fast-paced environments to benefit myself and the company’s overall success.
Overview
1
1
year of professional experience
Work History
Intake Agent
StateServ Medical
Mesa, AZ
10.2022 - Current
Experience:
Efficient and Empathetic Intake Agent | Stateserv (Remote) | October 2022 - Present
Masterfully handled high-volume inbound calls from patients requesting DME equipment, ensuring prompt and accurate order processing. Provided compassionate support to hospice and end-of-life patients, alleviating stress and ensuring they received the necessary equipment for comfort and well-being.
- Streamlined order processing: Achieved a 98% accuracy rate and 20% reduction in processing time.
- Championed first-call resolution: Resolved 90% of inquiries on the first contact, boosting customer satisfaction.
- Provided compassionate support: Offered sensitive and empathetic support to hospice and end-of-life patients.
- Exceeded typing speed: Achieved 112 wpm, ensuring efficient data entry and order processing.
Produce & Floral Manager | Bashas | January 2021 - November 2022
- Managed departments independently: Maintained inventory, created displays, and ensured product freshness and quality.
- Boosted sales: Developed successful sales strategies and increased departmental revenue by 15%.
- Enhanced customer satisfaction: Effectively addressed customer concerns and maintained a high satisfaction rating.
- Demonstrated leadership: Mentored and motivated team members to achieve departmental goals.
Barber | Barbershop | October 2019 - January 2021
- Delivered exceptional service: Provided haircuts, beard trims, shaves, and other services to diverse clientele.
- Maintained a clean and sanitized environment: Adhered to hygiene protocols for optimal customer safety.
- Built strong client relationships: Offered personalized attention and listened attentively to customer needs.
Customer Service Representative | CVS Health Aetna RX | May 2018 - October 2019
- Navigated complex insurance guidelines: Assisted customers with Medicare insurance plans and prescription needs.
- Reduced call volume: Achieved a 95% first-call resolution rate, minimizing customer wait times.
- Proficient in multi-channel support: Handled inquiries via phone, email, and online platforms.
Education
Some College (No Degree) - Prerequisites
Central Arizona College
Gilbert, AZGED -
Queen Creek GED
Queen Creek, AZSkills
Skills & Abilities:
- Customer Service: Mastered in exceeding customer expectations, resolving inquiries, and building rapport
- Communication: Excellent written and verbal communication skills, adept at active listening and clear explanation
- Problem-Solving: Proven ability to identify and resolve complex issues efficiently and effectively
- Multitasking: Proficient in handling multiple tasks simultaneously while maintaining accuracy and efficiency
- Technology: Strong proficiency in MS Office Suite, CRM systems, and learning new technologies quickly
- HIPAA regulations: data security protocols
Ready to leverage my skills and dedication to contribute to your organization's success
Timeline
Intake Agent
StateServ Medical
10.2022 - Current
Some College (No Degree) - Prerequisites
Central Arizona College
GED -
Queen Creek GED