Austin Rheinbolt
Syracuse
Summary
Dynamic, customer-first restaurant professional with over a decade of experience delivering flawless service in both front-of-house and back-of-house roles. Proven ability to thrive in high-pressure, high-volume environments while maintaining a calm, confident, and personable presence. Deep knowledge of service standards, menu presentation, food safety, and team coordination. Passionate about creating seamless guest experiences that drive return visits and strong reviews.
Overview
12
12
years of professional experience
Work History
Server
Ruby Tuesday
03.2020 - 02.2024
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Collaborated with kitchen staff to maintain efficient food preparation and presentation standards.
- Trained new servers on menu offerings, restaurant procedures, and customer interaction techniques.
- Managed cash register operations, processed payments, and maintained accurate transaction records.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
Server/Line Cook
Cracker Barrell
01.2012 - 03.2015
- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and ensured timely delivery to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Resolved guest complaints professionally, ensuring positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Cicero North Syracuse Highschool
Cicero, NYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Customer service
- Menu memorization
- High volume dining
Timeline
Server
Ruby Tuesday
03.2020 - 02.2024
Server/Line Cook
Cracker Barrell
01.2012 - 03.2015
High School Diploma -
Cicero North Syracuse Highschool