Austin Rich
Wichita,United States
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Sales Consultant
Verizon Authorized Retailer Cellular Sales
Wichita, Kansas
06.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
Customer Care Representative
Cargill
Wichita , KS
02.2022 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Managed supplier deliveries around client needs to increase client retention.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Bank Teller
RCB Bank
Wichita, Kansas
08.2021 - 02.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Bachelor Of Business Administration - Business Management
Wichita State University
Wichita, KS12.2021
Bachelor Of Business Administration - Human Resources Management
Wichita State University
Wichita, KS05.2021
Associate Degree Fine Arts - Fine Arts
Butler County Community College
Andover, KS12.2018
Skills
- Product and service knowledge
- Sales and Marketing
- B2B sales
- Client Service
- Performance improvement
Timeline
Sales Consultant
Verizon Authorized Retailer Cellular Sales
06.2022 - Current
Customer Care Representative
Cargill
02.2022 - 05.2022
Bank Teller
RCB Bank
08.2021 - 02.2022
Bachelor Of Business Administration - Business Management
Wichita State University
Bachelor Of Business Administration - Human Resources Management
Wichita State University
Associate Degree Fine Arts - Fine Arts
Butler County Community College
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