Austin Ritchey
Chico,CA
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Beatniks Coffee House & Breakfast Joint
01.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Server
Olive Garden
11.2018 - 12.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Barista
Beatniks Coffee House & Breakfast Joint
11.2013 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Multitasked hosting, serving, expo, and bussing
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Arts - Psychology
California State University, Chico
Chico, CA12-2023
Associate of Arts - Psychology
Butte College
Oroville, Ca01.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Conflict resolution
- Team building
Timeline
Assistant Manager
Beatniks Coffee House & Breakfast Joint
01.2021 - Current
Server
Olive Garden
11.2018 - 12.2021
Server/Barista
Beatniks Coffee House & Breakfast Joint
11.2013 - 11.2018
Bachelor of Arts - Psychology
California State University, Chico
Associate of Arts - Psychology
Butte College
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