Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Austin Roberts

Midlothian

Summary

Offering strong interpersonal skills and collaborative approach, ready to excel in healthcare environment. Brings solid foundation in healthcare systems and administrative processes, with ability to quickly learn medical terminology and patient coordination. Ready to use and develop communication and organizational skills in Student-RN role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Development Executive

Trinity Hospice
02.2023 - 03.2024
  • Established trust-based relationships with clients, resulting in long-term partnerships and repeat business opportunities..
  • Mentored junior team members on best practices in account development, fostering a culture of continuous improvement.
  • Implemented effective time-management techniques to prioritize high-value pursuits while maintaining existing account relationships.
  • Identified and acquired emerging accounts in the hospice field. My main duties were centered around building and maintaining relationships within a community to identify potential hospice patients, educate healthcare providers and the public about hospice services, facilitate referrals, and ensure smooth transitions for patients and families into hospice care by coordinating with healthcare teams and addressing any concerns or questions therein.

Community Liaison

Nayar Hospice
04.2021 - 02.2023
  • Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
  • Entry level position into the field of hospice, duties were centered around marketing and educational seminars for the community I served. Establish relationships based on the needs of the medical facilities and provide information pertaining to the hospice benefit to patients, and their families.

Healthcare Specialist (68W)

U.S. Army Reserve
01.2012 - 01.2020
  • Assisted in the development of new protocols and procedures based on the latest research findings and best practices in emergency medicine.
  • Contributed to improved clinical workflows by offering suggestions based on real-world experiences and observations during staff meetings.
  • Mentored junior healthcare specialists in developing technical skills and adhering to safety protocols during critical situations.
  • Improved patient outcomes by providing high-quality emergency medical care in various settings.
  • Educated patients on self-care techniques and preventive measures to maintain health after discharge from medical care facilities.
  • Conducted regular equipment inspections to ensure proper functioning during emergency scenarios, minimizing risk of complications due to malfunctioning devices.
  • Participated in ongoing training to stay current on medical advancements and best practices for patient care.

Medical Assistant

Patient First
05.2014 - 02.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Education

Associate of Applied Science - Registered Nursing

Bryant And Stratton College
Richmond, VA
12-2025

Skills

  • Time management
  • Teamwork and collaboration
  • Territory management
  • Multitasking Abilities
  • Excellent communication
  • Team leadership
  • Decision-making

Accomplishments

Received Certificate of Accomplishment in Army for outstanding achievement and going beyond the call of my station to prevent excessive damage to U.S. Army property.





Certification

CPR

BLS

FEMA


Languages

German
Limited Working

Timeline

Account Development Executive

Trinity Hospice
02.2023 - 03.2024

Community Liaison

Nayar Hospice
04.2021 - 02.2023

Medical Assistant

Patient First
05.2014 - 02.2015

Healthcare Specialist (68W)

U.S. Army Reserve
01.2012 - 01.2020

Associate of Applied Science - Registered Nursing

Bryant And Stratton College

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Austin Roberts