AUSTIN ROBINSON
Portland,ME
Summary
Hardworking and passionate candidate with strong interpersonal skills striving to become a more dynamic professional. Prepared to learn new skills while utilizing the knowledge and experience gained in previous roles. Motivated by opportunity, focused on producing effective solutions to the task at hand. Maintain the highest quality of work possible while effectively handling work load fluctuations. Seeking to grow into a more experienced business professional, with the intention of understanding
Overview
3
3
years of professional experience
Work History
Captain
Bellhop
08.2020 - 06.2022
- Led teams of 2-8 movers in relocation of residential belongings
- Established initial rapport with customers about their experience over phone, continuing throughout the contract
- Coordinated plans between customers and move teams during each job
- Transported fragile cargo safely and efficiently by operating 26’ box-truck
Technician
University of Tennessee Herbarium
01.2022 - 05.2022
- Digitized of bryophyte specimens for GLOBAL Thematic Collections Network Focus
- Barcoded, photographed, uploaded, and transcribed moss samples in SERNEC for public use
- Prepared skeletal data for effective georeferencing process at partner universities
- Organized bryophytes collections for updated inventory and maintaining a clean lab
Customer Support Guide
Nemo Equipment
06.2022 - Current
- Utilizing email, online chat, and and phone communications to deliver solutions for high volume of requests.
- Monitoring potential fraudulent orders from direct website and unauthorized reselling through Pro discount program.
- Facilitating bulk orders to direct consumers, outdoor industry partners, and military groups.
- Cooperating closely with other departments to develop detailed product guides for both internal use and consumer-facing copies.
- Generating customs documents and fulfilling international shipments of factory samples, consumer spare parts, and marketing materials.
Education
Bachelor of Science - Biology - Ecology and Evolutionary Biology, Statistics
The University of Tennessee - Knoxville
Knoxville, TN05.2022
Skills
- High-Volume Environments
- Interpersonal Communication
- Special Orders
- Detail attentive
- Complex Product Knowledge
- Billing Adjustments and Refunds
- Shopify
- Microsoft Office
- Netsuite
- Zendesk
Timeline
Customer Support Guide
Nemo Equipment
06.2022 - Current
Technician
University of Tennessee Herbarium
01.2022 - 05.2022
Captain
Bellhop
08.2020 - 06.2022
Bachelor of Science - Biology - Ecology and Evolutionary Biology, Statistics
The University of Tennessee - Knoxville