Austin Russell
Tampa/ New Port Richey
Summary
Goal oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success.
Motivated and detail-oriented professional with a strong work ethic and a commitment to delivering quality results. Experienced in communicating effectively with customers and colleagues, managing multiple priorities, and adapting quickly to new challenges. Seeking an opportunity to contribute skills and grow within a dynamic organization.
Overview
12
12
years of professional experience
Work History
Sales Associate/Broker
FreightCenter
Palm Harbor, FL
04.2026 - Current
- Developed strong customer relationships through active listening and personalized service.
- Facilitated order processing using FreightCenter's proprietary logistics software.
- Provided timely support to customers, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline sales processes and improve customer satisfaction.
- Analyzed market trends to identify opportunities for upselling and cross-selling services.
- Trained new associates on product knowledge and customer engagement techniques.
- Led initiatives to enhance workflow efficiency, resulting in increased sales productivity.
- Mentored junior staff, fostering a culture of collaboration and continuous improvement in sales techniques.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Account Manager
DealerFlex
Tampa, FL
10.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Recruited, hired and trained new hires to optimize profitability.
- Cultivated strong client relationships through effective communication and understanding of customer needs.
- Developed tailored account strategies to enhance customer satisfaction and retention rates.
- Coordinated cross-functional teams to streamline project execution and improve service delivery.
- Analyzed market trends to identify growth opportunities for clients' businesses and propose actionable solutions.
- Mentored junior team members, fostering skill development and knowledge sharing within the department.
- Implemented process improvements that increased operational efficiency and reduced response times for client inquiries.
- Led account reviews, ensuring alignment with client goals and addressing any concerns proactively.
- Managed contract negotiations, securing favorable terms while maintaining strong client partnerships.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Shift Supervisor/Assistant Manager/Customer Service Representative
Parks Lincoln
Tampa, FL
10.2020 - 08.2024
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Monitored staff performance to ensure quality standards were met.
- Developed strategies for improving operational efficiency and customer service levels.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Investigated accidents or incidents occurring during shift hours.
- Collaborated with management to plan special events or promotions.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Identified areas of improvement within the department and implemented necessary changes.
- Assisted customers with product selection when needed.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
Customer Service Associate/Driver
Jerry Ulm Dodge Chrysler Jeep Of Tampa
Tampa, FL
04.2018 - 04.2019
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Driver Helper/Warehouse Package Handler
UPS
Tampa, FL
11.2017 - 08.2018
- Ensured that all items were properly secured in the vehicle for transport.
- Provided assistance to drivers with loading and unloading packages and other materials.
- Inspected vehicles for mechanical safety issues prior to operation.
- Maintained accurate records of deliveries, including times and destinations.
- Assisted customers with unloading their purchased items at final destination.
- Communicated regularly with dispatchers regarding delivery status updates.
- Organized inventory in the warehouse according to established procedures.
- Followed company policies and procedures when operating a vehicle or performing duties onsite.
- Assisted drivers with package loading and unloading for efficient delivery operations.
- Maintained accurate records of deliveries and returns.
Sales Floor Retail/Receiving Forklift Operator
Lowes Home Improvment
Tampa, FL
03.2016 - 04.2017
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Updated inventory records to reflect new stock levels.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Assisted in the loading and unloading of materials when required.
- Identified non-conforming material received from vendors and communicated with suppliers regarding discrepancies.
- Maintained accurate records of incoming deliveries according to established procedures.
Driver/Customer Service Representative
Enterprise Holdings
Tampa, FL
08.2014 - 09.2015
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
Education
High School Diploma -
Robinson High School
Tampa, FL06-2013
Some College (No Degree) - Business
Hillsborough Community College
Tampa, FLSkills
- Account management
- Customer relationship management
- Revenue growth strategy
- Performance reporting
- Complaint resolution
- Conflict management
- Team leadership
- Employee training
- Problem solving
- Time management
- Customer service
- Operations
- Product training
- Networking skills
- Effective communication
- Attention to detail
Education and Training
other,other
Timeline
Sales Associate/Broker
FreightCenter
04.2026 - Current
Account Manager
DealerFlex
10.2024 - Current
Shift Supervisor/Assistant Manager/Customer Service Representative
Parks Lincoln
10.2020 - 08.2024
Customer Service Associate/Driver
Jerry Ulm Dodge Chrysler Jeep Of Tampa
04.2018 - 04.2019
Driver Helper/Warehouse Package Handler
UPS
11.2017 - 08.2018
Sales Floor Retail/Receiving Forklift Operator
Lowes Home Improvment
03.2016 - 04.2017
Driver/Customer Service Representative
Enterprise Holdings
08.2014 - 09.2015
High School Diploma -
Robinson High School
Some College (No Degree) - Business
Hillsborough Community College