Austin Scrogham
Shelbyville,KY
Summary
Driven professional with a proven track record in client account management and upselling, honed across roles at Dollar General Market and Wendy's. Excelled in creating positive customer experiences, increasing satisfaction, and driving product sales through effective order processing and strategic engagement. Skilled in maintaining high standards of store organization, demonstrating both strong interpersonal and sales capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Dollar General Market
Lexington, KY
05.2024 - 07.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Crew Member
McDonald's Restaurant
Shelbyville, KY
07.2023 - 03.2024
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Landscaping Crew Member
Loaded Dice Lawn and Landscaping
Bagdad, KY
04.2019 - 10.2022
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Handled hedge, bush, and shrub trimming.
- Operated landscaping equipment with focus on safety and machine longevity.
- Educated clients on proper care and maintenance of landscaping projects.
- Managed and coordinated installation of complex landscaping projects.
- Researched and identified appropriate plants and materials for landscaping projects.
- Cultivated and replanted trees and plants to maintain landscaping areas.
Wendy's Associate
Wendy's
Shelbyville, KY
08.2020 - 04.2021
- Greeted customers and offered assistance for increased customer satisfaction.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Utilized customer feedback to improve product offerings.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Diploma -
Seneca High School
Louisville, KY10.2017
Skills
- Order Processing
- Upselling
- Client Account Management
- Product Sales
Certification
OSHA certified
Timeline
Sales Associate
Dollar General Market
05.2024 - 07.2024
Crew Member
McDonald's Restaurant
07.2023 - 03.2024
Wendy's Associate
Wendy's
08.2020 - 04.2021
Landscaping Crew Member
Loaded Dice Lawn and Landscaping
04.2019 - 10.2022
Diploma -
Seneca High School