Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Thomas

Belmont,NC

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

5
5
years of professional experience

Work History

Sales Associate

Pet Supplies Plus
Belmont , NC
2022.01 - 2023.11
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in market place.
  • Processed credit card transactions quickly and securely.
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Warehouse Manager

Airtron Heating & Air Conditioning
Charlotte , NC
2021.01 - 2022.01
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Resolved customer complaints related to product quality or delivery issues.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.

Warehouse Manager

TA Kaiser
Charlotte , NC
2019.01 - 2021.01
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Negotiated with carriers and warehouse operators for services and preferential rates.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Established or monitored specific supply chain-based performance measurement systems.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Consistently met company and department objectives within budget and time constraints.

Education

High School Diploma -

South Point High School
Belmont, NC
2010-06

Skills

  • Order Processing
  • Upselling
  • Promotional support
  • Client Account Management
  • Payment Processing
  • Customer Needs Assessment
  • Cash Handling
  • Product Merchandising
  • Check processing
  • Customer Service
  • Guest Services
  • Order coordination
  • Merchandise Restocking
  • Retail Merchandising
  • Account Management
  • Positive and professional
  • Customer Satisfaction
  • Product Knowledge
  • Financial overage analysis
  • Customer inquiries
  • Product Recommendations

Timeline

Sales Associate

Pet Supplies Plus
2022.01 - 2023.11

Warehouse Manager

Airtron Heating & Air Conditioning
2021.01 - 2022.01

Warehouse Manager

TA Kaiser
2019.01 - 2021.01

High School Diploma -

South Point High School
Joseph Thomas