Austin Secrest
Nashville
Summary
Business Management graduate with hands-on experience in customer engagement, revenue-driven environments, and brand development. Recognized for strong communication skills, adaptability in fast-paced settings, and a proactive, solutions-oriented mindset. Brings a dependable work ethic, business awareness, and the ability to contribute value while supporting team and organizational growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
SERVER
Cheddars Restaurant
Murfreesboro, TN
01.2023 - Current
- Demonstrated strong communication and interpersonal skills by effectively interacting with customers, managing diverse teams, and delivering exceptional service in a high-pressure environment.
- Utilized time management and multitasking abilities to efficiently handle multiple tables, ensuring a seamless customer experience and improving table turnover rates.
- Managed customer complaints and concerns with professionalism, fostering customer loyalty and maintaining a positive business reputation.
SALES INTERN
Staffmark
Nashville, TN
06.2024 - 08.2024
- Collaborated with a staffing professional with 10+ years of experience, to learn how she tailors staffing solutions to meet the unique needs of clients across diverse industries
- Specialized in strategic planning, process improvement, people management, and delivering exceptional customer service
- Assisted in driving strategic initiatives, optimizing processes, managing cross-functional teams, and enhancing customer service to support organizational goals
Field Sales Representative
MCM
Nashville, TN
2025 - 2025
- Conducted door-to-door sales within assigned territories, presenting and selling various products to residential customers.
- Participated in daily strategy meetings to review territory plans, sales techniques, and objection-handling approaches.
- Built strong communication, persuasion, and resilience skills, through face-to-face customer interactions in a fast-paced environment.
Co-Founder and Brand Manager
Secure Valor
Nashville, TN
01.2025 - Current
- Conceptualized and co-launched a direct to customer apparel startup focused on identity driven design
- Led brand development from concept to launch, overseeing strategy, product development, and go-to-market execution
- Executed digital marketing initiatives to increase audience engagement and brand visibility
- Managed financial planning, cost analysis, and pricing structure
SALES ASSOCIATE
Express Clothing
Nashville, TN
08.2023 - 01.2024
- Provided personalized customer service by understanding individual needs and recommending suitable products, enhancing customer satisfaction and driving repeat business.
- Managed inventory and maintained visual merchandising standards to ensure an organized, appealing sales floor, which improved customer experience and store efficiency.
- Collaborated with team members to ensure seamless store operations, optimizing workflow and enhancing customer service delivery.
Education
BBA - Management
Middle Tennessee State University
Murfreesboro, TN12.2024
High School Diploma - undefined
Tullahoma High School
Tullahoma, TN05.2020
Skills
- Strong Verbal Communication & Customer Engagement
- Brand Development & Content Creation
- Customer Relationship Building
- Adaptability & Quick Learning
- Entrepreneurial Mindset and Leadership
- High Volume Task Management
- Creative & Innovative
- Resilient and Determined
Certification
Dale Carnegie Certification
Accomplishments
- Consistently ranked top 10 in weekly customer service reviews
-Trained and Onboarded new team members
- 3+ Years of high level service in fast pace- high volume environment
- Co- Launched multiple successful product releases
Timeline
Co-Founder and Brand Manager
Secure Valor
01.2025 - Current
SALES INTERN
Staffmark
06.2024 - 08.2024
SALES ASSOCIATE
Express Clothing
08.2023 - 01.2024
SERVER
Cheddars Restaurant
01.2023 - Current
High School Diploma - undefined
Tullahoma High School
Field Sales Representative
MCM
2025 - 2025
BBA - Management
Middle Tennessee State University