Austin Skipper
Wilmington,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an position ready to achieve company goals. Very outgoing personality who is driven for success and can make others around them better in many ways. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Operations Manager
Primary Mortgage
Wilmington, NC
08.2022 - Current
- Overseeing the daily operations of planning, assigning, and developing strategies to improve efficiency.
- Monitored changing market conditions and adjusted strategies accordingly.
- Experienced customer support specialist skilled in addressing client inquiries, resolving issues, and providing service information to enhance customer satisfaction.
- Regulatory compliance specialist ensuring company operations uphold industry laws, regulations, and internal policies.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Head Pitching/Assistant Coach
Wilmington Sharks Baseball
Wilmington, NC
05.2024 - 08.2024
- Assisted in the recruitment of student-athletes for the program.
- Conducted practice sessions and provided instruction to players on technique, strategy, and performance.
- Collaborated with coaching staff to design effective game plans, contributing to numerous team victory's including 2024 Coastal Plain League Championship.
- Worked with coaching staff to maximize team strengths, and target opponent weaknesses.
- Provided feedback to athletes on their performances in practices and competitions.
- Head Pitching Coach duties include:
- Leading entire staff in effective training
- Building rotations/roles
- Increase player skills and mechanics daily
- Making decisions/adjustments during games
- Mound visits to help assist struggling pitchers
- Built coach to player trust with each individual
- Top ranked pitching staff in entire league, finishing in the top 3 in multiple categories.
Education
MBA - Business Administration
Methodist University
Fayetteville, NC05-2023
Bachelor of Science - Business Administration
William Peace University
Raleigh, NC12-2021
High School Diploma -
New Hanover High School
Wilmington, NC06-2017
Skills
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Problem-Solving
- Written and oral communication
- Business Planning
- Organizational Management
- Financial Management
- Business Development
- Client Relationships
- Budget Development and Management
- Goal Setting
- Decision-Making
- Market research, forecasting, and analysis
- Operations Monitoring
- Strategic Planning
- Customer Retention
- Data Analysis
- Customer Service
- Team Motivation
Community Experience
- Assisted with special events and promotions for sponsors of Wilmington Sharks Baseball
- Events at Betty H. Cameron Women's and Children's Hospital and New Hanover County Schools
- Miracle League of Wilmington volunteer
- Lead Wilmington Sharks Kids camp
- Charity Wiffleball Tournament to help support local kids participation in youth sports
Timeline
Head Pitching/Assistant Coach
Wilmington Sharks Baseball
05.2024 - 08.2024
Operations Manager
Primary Mortgage
08.2022 - Current
MBA - Business Administration
Methodist University
Bachelor of Science - Business Administration
William Peace University
High School Diploma -
New Hanover High School