Austin Smith
Valdosta,GA
Summary
Enthusiastic and Talented professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. well versed in being Dependable successful providing fast, high-quality experiences to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Applebee's Grill + Bar
02.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Team Member
Chick Fill A
02.2021 - 04.2022
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Restaurant Team Member
Chick-fil-A
06.2017 - 05.2020
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Prepared food orders, cooking on grill and operating fry station.
Education
Bachelor of Science - Health Sciences
Valdosta State University
Valdosta, GA12.2024
Associates of Science in Pre-Nursing - Prenursing Studies
Georgia Military College
Valdosta, GA03.2022
High School Diploma -
Wilson High School
Florence, SC05.2020
Skills
- Order Accuracy
- Buffet Setup and Takedown
- Cash Handling
- Dish Preparation
- Train Employees
- Guest Relations Management
- Price Memorization
- To-Go Order Preparation
- Table Setting Arrangements
- Dining Customer Service
Timeline
Server
Applebee's Grill + Bar
02.2022 - 08.2023
Restaurant Team Member
Chick Fill A
02.2021 - 04.2022
Restaurant Team Member
Chick-fil-A
06.2017 - 05.2020
Bachelor of Science - Health Sciences
Valdosta State University
Associates of Science in Pre-Nursing - Prenursing Studies
Georgia Military College
High School Diploma -
Wilson High School