Austin Smith
Everett,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Nordstrom
10.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ran logistics on upwards of 4000 packages at once.
Sales Associate
Seattle Team Shop
08.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Raised company sales by upwards of 10%.
Education
Bachelor of Computer Science - Computer Science
Washington State University
Pullman, WA05.2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Conflict Resolution
- Professional telephone demeanor
- Product Knowledge
Affiliations
- Triangle Fraternity - Founding Father of the Washington State Chapter of Triangle
Community Service
Mill Creek Community Food Bank
May 2024 - May 2024
Gold Creek Community Church, 4326 148th St SE, Mill Creek, WA 98012
- Sorted Food for those in need
- Bagged orders
- Hand Delivered orders to families containing their specific needs
- Completed 8 hours
- Maintained Community Garden by raking leaves and planting flowers
- Completed 4 hours
- Built a path at the nature center with a large group
- Practiced teamwork skills with my fraternity
Timeline
Customer Service Representative
Nordstrom
10.2021 - 08.2023
Sales Associate
Seattle Team Shop
08.2021 - 10.2021
Bachelor of Computer Science - Computer Science
Washington State University