Austin Smith
Palm Beach,FL
Summary
Dynamic professional with a proven track record at Amped Fitness, excelling in customer service and conflict resolution. Skilled in market analysis and data interpretation, I thrive in fast-paced environments, ensuring client satisfaction and fostering strong relationships. Committed to enhancing operational efficiency and delivering exceptional results in every role.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Amped Fitness
West Palm Beach, Florida
08.2024 - Current
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained a clean and organized reception area to uphold company image.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Updated and maintained office policies and procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Pool Attendant
The Boca Raton Resort and Club
Boca Raton, FL
04.2024 - 08.2024
- Inspected pool furniture and accessories for damage and coordinated replacements.
- Set up pool umbrellas, loungers and other pieces of furniture.
- Folded and stacked clean towels to prepare for guests.
- Ensured safety of guests by enforcing all safety policies and practices.
- Monitored pool area to ensure safety and compliance with rules and regulations.
- Distributed towels, life jackets, and other pool accessories to guests.
Order Management Representative
MTS Publications
Forney, Texas
08.2019 - 02.2024
- Developed strong relationships with customers by providing exceptional customer service.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale.
- Participated in training sessions conducted by Order Management Team Lead on new technologies or processes related to order management activities.
- Developed standard operating procedures for ordering processes.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
Sales Associate
LA Fitness
Coconut Creek, Florida
05.2021 - 08.2021
- Attended weekly team meetings to review performance goals and objectives.
- Answered customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Greeted customers to determine wants or needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Restaurant Waiter
Mulligans Bar & Grill
Stuart, Florida
01.2019 - 05.2019
- Presented menus and answered questions regarding items.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Calculated charges, issued table checks, and collected payments from customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Education
Bachelor of Science - International Business
Florida Atlantic University
Boca Raton, FL12-2025
Skills
- Market analysis
- Financial reporting
- Data interpretation
- Customer service
- Customer relationship management
- Team collaboration
- Task prioritization
- Conflict resolution
Timeline
Front Desk Receptionist
Amped Fitness
08.2024 - Current
Pool Attendant
The Boca Raton Resort and Club
04.2024 - 08.2024
Sales Associate
LA Fitness
05.2021 - 08.2021
Order Management Representative
MTS Publications
08.2019 - 02.2024
Restaurant Waiter
Mulligans Bar & Grill
01.2019 - 05.2019
Bachelor of Science - International Business
Florida Atlantic University
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