Sarai Cisneros

• Responsible for guaranteeing customer satisfaction by ensuring top-notch customer service, listening and resolving customer complaints, and providing advice for problem resolution, as well as recommendations based on customer needs.
• Documented and maintained reports relating to sales and feedback, needed for monthly meetings, which were then reported to the appropriate department to ensure company growth and customer satisfaction.
• Experts in optimizing over 50 appointments a day while handling numerous phone calls and accommodating in-spa clients during check-ins and check-outs.
• Increased return visits by building and maintaining a healthy relationship with clients on a daily basis.
• Daily adjustments in over 10 individual aestheticians, massage therapists, and nail technicians' schedules to better fit individual personal needs.

Training and Qualifications:

• Mindbody business software training.
• Zenoti Spa software training.
• SkinCeuticals, Hydropeptide, and Aveda monthly knowledge training.

Key Strength's

• Guest experience
• Skincare product knowledge and proper presentation
• Interpersonal skils
• Spreadsheet capabilities for sales
• Company Growth
• Team Player
• Adaptable and flexible

• Three years of experience in a high-energy restaurant environment, bringing a high record of experience in food and beverage up-selling, presentation, and guest satisfaction.
• Passion for beverage creation, exceptional guest service, and team collaboration, proper safety and sanitation standards.
• Resolved customer complaints and payment discrepancies swiftly to best fit each guest.
• Effectively managed and serviced over 200 guests per day/night shifts in a live music environment, enhancing the overall experience.
• Participated in collaborative staff training to ensure optimal performance and efficiency.

Key Achievements.

• Point of Sale (POS) system expertise.
• TABC and Food Handler certificate training.
• Upselling techniques.
• Proper tray handling for food beverage

• Organized educational materials and resources to create an engaging and creative learning environment for ages 2-5 years.
• Created curriculums focusing on various stages of child development, including social interactions, fine/large motor, and language skills.
• Gave comprehensive feedback to parents on a daily basis to ensure the proper learning growth needed for each individual child.
• Dedicated my time during school hours, after school, to create a detailed agenda for 10 to 12 children to learn fundamental development in a supportive environment while also leaving room for interactive play to be themselves

Key Achievements and Skills:

• Teacher of the month
• Perfect attendance record
• Age-appropriate training/qualification
• Early childhood development education
• Hourly activity spreadsheet capabilities to fit each age group