Austin Smith
Walmart
Milwaukee,WI
5
years of professional experience
Detail-oriented Auto Service Technician with expertise in coordinating maintenance tasks and training new associates on safety protocols. Skilled in optimizing service scheduling and communicating effectively to enhance customer satisfaction and foster long-term relationships. Strong commitment to punctuality and efficiency ensures that customer needs are prioritized.
Work History
Auto Service Technician /Automotive Service Writer
2 Years 3 Months- Executed routine maintenance tasks, including oil changes, tire installations, vehicle inspections, and emissions tests.
- Coordinated efforts with technicians and service writers to optimize vehicle service times and appointment scheduling.
- Guided new technicians through safety protocol and service procedure training to enhance operational efficiency and compliance.
- Assisted customers in identifying needs for tire and oil change services. Scheduled appointments based on customer preferences. Guided customers in selecting suitable tire and oil change options.
- Coordinated phone call operations and maintained organized documentation for customer work orders and delivery processes.
- Cultivated trust in technician-client interactions by articulating repair and maintenance requirements with clarity.
- Ensured precise record-keeping of services rendered and components used to streamline inventory processes.
Hardware and Sporting Goods Associate
9 Months- Maintained inventory levels through regular stock audits and effective replenishment strategies.
- Leveraged product expertise to elevate customer experience and boost sales.
- Assisted in processing fish and game licenses along with gun and ammunition sales. Supported the administration of fishing and hunting permits, as well as firearm and ammunition transactions.
- Facilitated proper management accounting and secure handling and storage of firearms to ensure compliance and safety.
- Provided expert assistance to customers in selecting appropriate hardware and sporting goods solutions.
Cart Associate
2 Years- Facilitated team collaboration to ensure optimal cart organization throughout store premises.
- Implemented and monitored safety measures and cleanliness practices in cart areas to ensure a positive environment for patrons.
- Instructed new associates on best practices for cart management and fostering positive customer interactions to elevate service standards.
- Conducted routine inspections of cart equipment to ensure optimal functionality and promptly notified maintenance staff of required repairs.
- Assisted customers with loading and unloading requirements for various large items, ensuring efficient service for televisions, grills, and bulk grocery orders.
Education
NAAB-Accredited Professional Degree - Architecture
- Dean's List Fall 2024, Spring 2025, Fall 2025, Spring 2026
- 3.78 GPA
- UWM Bowling Club Member
High School Diploma
- 3.84 GPA
- Ranked in Top 12% of class
- Extracurricular Activities: Mukwonago Bowling Team
- Completed AP course in World History
- Completed AP course in Physics I
- Completed AP course in Physics II
- Completed AP course in Macroeconomics
Skills
Service scheduling
Record management
Safety protocols
Data entry
Time management
Multitasking
Problem-solving
Appointment scheduling
Timeline
Auto Service Technician /Automotive Service Writer
Walmart
05.2024 - CurrentRead More
Hardware and Sporting Goods Associate
Walmart
08.2023 - 05.2024Read More
Cart Associate
Walmart
08.2021 - 08.2023Read More
University of Wisconsin, Milwaukee
NAAB-Accredited Professional Degree from Architecture
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Mukwonago High School
High School Diploma
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