Monique Madison
Lauderdale Lakes,Florida
Summary
Efficient Clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in data entry, record keeping, and customer service. Excel in time management, communication, and organizational abilities, ensuring seamless office operations and positive client interactions.
Overview
14
14
years of professional experience
Work History
Automotive Service Writer
Vector Fleet Management
Fort Lauderdale, Florida
10.2022 - Current
- Updated knowledge of automotive technology, industry trends, products, services, and regulations.
- Explained repair procedures and pricing options to customers in a clear manner.
- Worked closely with the service department personnel to coordinate daily activities.
- Provided cost estimates for labor and parts based on customer needs.
- Filed insurance claims when applicable and followed up with insurers regarding status updates.
- Ensured all safety protocols were strictly adhered to within the shop environment.
- Provided support to other departments within the dealership as needed.
Automotive Supervisor
First Vehicle Services
Fort Lauderdale, Florida
11.2021 - 10.2022
- Collaborated with management team to develop strategic plans for improving operational efficiency of automotive shop.
- Managed budgeting activities related to purchasing parts, materials, equipment.
- Inspected vehicles for damage prior to servicing and identified any necessary repairs or replacements.
- Created detailed estimates for labor costs associated with each job order using established guidelines.
- Maintained accurate records of all transactions including sales, purchases, payroll data.
- Ensured that all employees adhered to company policies and procedures related to automotive services.
- Scheduled appointments for customers requesting service or repairs at the shop.
- Maintained the workflow of automotive shop operations, ensuring all vehicles were serviced in a timely manner.
Postal Service Clerk
Untied States Postal Service
Doral, Florida
11.2010 - 06.2018
- Sorted, labeled and distributed incoming mail.
- Assisted customers with package tracking inquiries.
- Executed bulk mailings using automated sorting machines.
- Reconciled discrepancies between physical inventory counts and computerized records.
- Reported any malfunctions or damages in the equipment to supervisors.
- Performed light bookkeeping duties such as preparing journal entries or reconciling accounts.
- Reviewed and processed incoming invoices for payment.
- Answered phone calls, emails, and other inquiries from customers or vendors.
- Coordinated activities between departments to ensure effective communication.
- Assisted in developing strategies to improve customer service initiatives.
- Created spreadsheets to track financial transactions and maintain budgets.
- Computed, recorded and proofread data or reports.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL01-2001
Skills
- Service Scheduling
- Customer Service
- Microsoft Excel
- Typing 40 WPM
- Work order processing
- Customer service expertise
- Product and service knowledge
- Strong Organization
- Appointment Scheduling
- Spreadsheet development
- Database entry
- Mail handling
- Administrative tasks
- Mail Processing
- Handling payments
- Telephone Etiquette
- Paperwork Processing
- Call Management
- Inbound and Outbound Calling
- Microsoft Office Suite
- Spreadsheets
- Prioritization
- Microsoft Outlook
Affiliations
- Dedicated Customer Service Representative backed with more than 20 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.
Timeline
Automotive Service Writer
Vector Fleet Management
10.2022 - Current
Automotive Supervisor
First Vehicle Services
11.2021 - 10.2022
Postal Service Clerk
Untied States Postal Service
11.2010 - 06.2018
High School Diploma -
Miami Jackson Senior High School
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