Scott Miller
Rockstar Automotive LLC
Malabar,FL
10
years of professional experience
Dedicated Automotive Service Writer with a proven track record in managing customer inquiries and service scheduling. Focused on enhancing customer satisfaction through accurate cost estimates and timely service delivery.
Work History
Automotive Service Writer
4 Years 9 Months- Managed customer inquiries and service schedules to ensure timely vehicle maintenance.
- Collaborated with technicians to streamline service processes and improve turnaround times.
- Maintained accurate documentation of service orders, parts requests, and customer interactions.
- Provided detailed estimates and invoices, enhancing transparency with customers regarding service costs.
- Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Gathered information through research and vendor inquiries to provide job estimates.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Telemetry System Installer and Programing
3 Years 7 Months- Installed residential and commercial systems following safety protocols and industry standards.
- Collaborated with team members to streamline installation processes, enhancing overall efficiency.
- Conducted quality inspections to ensure compliance with project specifications and client requirements.
- Trained junior installers on best practices and effective use of tools and equipment.
- Implemented process improvements that reduced installation time without compromising quality.
- Resolved installation issues promptly, minimizing disruptions to project timelines and customer satisfaction.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Accelerated project completion rates, coordinating effectively with team members to meet tight deadlines.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
Automotive Service Writer
1 Year 11 Months- Trained new staff on service writing protocols and customer communication best practices.
- Implemented feedback mechanisms to gather customer satisfaction insights for continuous improvement.
- Coordinated warranty repairs with manufacturers, ensuring compliance with company standards and policies.
- Analyzed service trends to identify areas for operational efficiency and enhanced customer experience.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Managed customer inquiries and service schedules to ensure timely vehicle maintenance.
- Provided detailed estimates and invoices, enhancing transparency with customers regarding service costs.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Gathered information through research and vendor inquiries to provide job estimates.
Education
GED
Skills
Empathy and patience
Vehicle inspection
Warranty processing
Estimating costs
Service scheduling
Work order prioritization
Repair order management
Customer service
Appointment scheduling
Order preparation
Product and service sales
Sales transactions
Cost estimates
Estimating
Money handling
Timeline
Automotive Service Writer
Rockstar Automotive LLC
09.2021 - 06.2026Read More
Telemetry System Installer and Programing
Marc Edwards LLC
03.2018 - 10.2021Read More
Automotive Service Writer
Reasonable Automotive Repair
04.2016 - 03.2018Read More
Fort Walton Beach High
GED
Read More