Joshua Harmon
Quitaque,TX
Summary
Dynamic Automotive Service Writer at Walmart with a proven track record in warranty processing and customer service. Enhanced client satisfaction through effective communication and accurate repair estimates, leading to consistently positive feedback. Skilled in service scheduling and repair order management, demonstrating strong organization and empathy in all interactions.
As a manager for 3 years in different areas, I know the value of utilizing peoples skill sets to what needs the company has, and how best to improve work flow while keeping customers and employees satisfied.
Overview
4
4
years of professional experience
Work History
Automotive Service Writer
Walmart
Plainview, TX
01.2025 - Current
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
- Assisted in developing promotional strategies for automotive services offered by dealership, effectively increasing awareness among potential customers.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Verified warranty plans and coverage and uncovered hidden warranties.
Cashier
Walmart
Edmond, OK
03.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Overnight Stocking Manager
Walmart
Edmond, OK
04.2024 - 12.2024
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Overnight Maintenance Manager
Walmart
Edmond, OK
04.2024 - 12.2024
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Collaborated with other departments to verify completion of maintenance tasks.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
Morning Stocking Manager
Walmart
Edmond, OK
01.2024 - 04.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evening Stocking Manager
Walmart
Edmond, OK
09.2022 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Stocker
Walmart
Edmond, OK
03.2022 - 09.2022
- Unloaded, sorted, and stocked merchandise per store layout and product placement standards.
- Answered customer inquiries with detailed product information to enhance shopping experience.
- Executed inventory control through accurate counting and timely stocking of merchandise.
- Greeted customers and guided them to requested products for efficient navigation.
Truck Unloader
Walmart
Edmond, OK
03.2022 - 09.2022
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Unloaded packages with care and placed in proper staging area.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Increased efficiency by organizing and streamlining unloading processes.
- Assisted other team members in navigating large loads.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Contributed to a positive work environment through active participation in team-building activities and demonstrating strong commitment to organizational goals.
General Merchandise Associate
Walmart
Edmond, OK
09.2021 - 02.2022
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Developed strong relationships with regular clientele which led to increased loyalty towards our general merchandise offerings.
- Participated in storewide promotions and events, enhancing overall brand visibility within the local community.
- Continually assessed departmental performance against established goals, implementing strategies to drive continuous improvement in sales and customer satisfaction.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Contributed to loss prevention efforts by monitoring high-value items and reporting suspicious behavior to supervisors.
- Assisted in training new team members on store policies and procedures, fostering a supportive and inclusive work environment.
- Managed time effectively, prioritizing tasks to maintain productivity throughout shifts while adhering to company policies and procedures.
- Handled returns and exchanges professionally, resolving customer issues with empathy and understanding.
- Worked closely with department managers to identify opportunities for improvement in product selection or presentation techniques.
Education
Luther High School
Luther, OKSkills
- Empathy and patience
- Vehicle inspection
- Warranty processing
- Estimating costs
- Service scheduling
- Repair order management
- Customer service
- Strong organization
- Customer service expertise
- Appointment scheduling
- Communicating with clients
- Schedule coordination
- Coordinating schedules
- Sales transactions
- Cost estimates
- Estimating
Timeline
Automotive Service Writer
Walmart
01.2025 - Current
Overnight Stocking Manager
Walmart
04.2024 - 12.2024
Overnight Maintenance Manager
Walmart
04.2024 - 12.2024
Morning Stocking Manager
Walmart
01.2024 - 04.2024
Evening Stocking Manager
Walmart
09.2022 - 12.2023
Stocker
Walmart
03.2022 - 09.2022
Truck Unloader
Walmart
03.2022 - 09.2022
General Merchandise Associate
Walmart
09.2021 - 02.2022
Cashier
Walmart
03.2021 - 09.2021
Luther High School