Tammie Johnson
Gurley
Summary
Professional automotive service expert with strong focus on team collaboration and achieving results. Skilled in customer service, diagnostics, and repair coordination. Reliable and adaptable, ensuring smooth operations and client satisfaction. Proven ability to manage workflow and communicate effectively with technicians and clients.
Overview
22
22
years of professional experience
Work History
Automotive Service Writer
Lexus Of Huntsville
04.2003 - Current
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Maintained up-to-date knowledge of product and service changes.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
Education
High School Diploma -
Butler High School
Huntsville AL05-1995
Skills
- Empathy and patience
- Vehicle inspection
- Warranty processing
- Estimating costs
- Strong organization
- Problem-solving skills
- Team collaboration
- Shipping and receiving
- Multitasking
Timeline
Automotive Service Writer
Lexus Of Huntsville
04.2003 - Current
High School Diploma -
Butler High School
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