Liam McDonah
Nashua,NH
Summary
Experienced with managing automotive service operations and ensuring customer satisfaction. Utilizes effective communication to coordinate between customers and technicians for seamless service delivery. Track record of maintaining accurate service records and fostering collaborative team environment.
Overview
18
18
years of professional experience
Work History
Automotive Service Writer
Pepboys
08.2022 - Current
- Provided customers with estimation of repair costs and reasonable timeline for completion of service
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs and to best manage cycle time
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Completed mechanical repairs on an as needed basis
Collision Estimator
Key Collision
Portsmouth, NH
05.2022 - 07.2022
- Inspect damaged vehicles and write repair estimate using CCC One to determine vehicle repairability and the time and cost to complete said repairs
- Negotiated with insurance companies to ensure vehicle is repairs to manufacturer specifications and fair payments are made for the completion of the repairs
- Provided excellent service to customers bringing their vehicle for repair, whether they were paying out of pocket or submitting an insurance claim
Claims Adjuster, Automobile and Casualty
Allstate Insurance Co
06.2021 - 05.2022
- Inspect damaged vehicles and write repair estimate using CCC One to determine if the vehicle is repairable or a total loss
- Investigate, evaluate, and settle insurance claims
- Determine whether the insurance policy covers the loss claimed
- Negotiate settlements and authorize payments
Automotive Service Writer
Pepboys
Nashua, NH
08.2014 - 06.2021
- Provided customers with estimation of repair costs and reasonable timeline for completion of service
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs and to best manage cycle time
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Completed mechanical repairs on an as needed basis
Sales Associate
Walmart
Hudson, NH
07.2013 - 06.2014
- Greeted customers, helped locate merchandise and suggested suitable options
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Food Service Worker
St. Joseph Hospital
Nashua, NH
02.2011 - 03.2013
- Maintained clean, sanitized and well-organized food preparation zones
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Accommodated patients with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates
Sign Shop Technician
Simply Signs
Nashua, NH
10.2010 - 02.2011
- Designed and fabricated signs for local business
- Communicated with clients to coordinate orders
- Conducted quality inspections of finished products and made minor repairs to meet project expectations
Lifeguard
YMCA of Greater Nashua
Nashua, NH
02.2007 - 04.2009
- Monitored safety of all guests in and around swimming pool area
- Maintained proficiency and certifications in first responder skill such as First Aid and CPR to offer individuals in distress optimal support
- Completed basic maintenance and repairs to keep pool functioning properly
- Organized and taught swimming lessons to children and adults of all skill levels, including those with special needs
Education
ASSOCIATE OF SCIENCE - AUTOMOTIVE TECHNOLOGY
NASHUA COMMUNITY COLLEGE
Nashua, NH05.2020
ASSOCIATE OF SCIENCE - COLLISION REPAIR TECHNOLOGY
NASHUA COMMUNITY COLLEGE
Nashua, NH05.2018
HIGH SCHOOL DIPLOMA -
NASHUA HIGH SCHOOL SOUTH
Nashua, NH06.2007
Skills
- Empathy and patience
- Strong multitasking abilities
Timeline
Automotive Service Writer
Pepboys
08.2022 - Current
Collision Estimator
Key Collision
05.2022 - 07.2022
Claims Adjuster, Automobile and Casualty
Allstate Insurance Co
06.2021 - 05.2022
Automotive Service Writer
Pepboys
08.2014 - 06.2021
Sales Associate
Walmart
07.2013 - 06.2014
Food Service Worker
St. Joseph Hospital
02.2011 - 03.2013
Sign Shop Technician
Simply Signs
10.2010 - 02.2011
Lifeguard
YMCA of Greater Nashua
02.2007 - 04.2009
ASSOCIATE OF SCIENCE - AUTOMOTIVE TECHNOLOGY
NASHUA COMMUNITY COLLEGE
ASSOCIATE OF SCIENCE - COLLISION REPAIR TECHNOLOGY
NASHUA COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
NASHUA HIGH SCHOOL SOUTH
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