Summary
Overview
Work History
Education
Skills
Timeline
Generic
Liam McDonah

Liam McDonah

Nashua,NH

Summary

Experienced with managing automotive service operations and ensuring customer satisfaction. Utilizes effective communication to coordinate between customers and technicians for seamless service delivery. Track record of maintaining accurate service records and fostering collaborative team environment.

Overview

18
18
years of professional experience

Work History

Automotive Service Writer

Pepboys
08.2022 - Current
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs and to best manage cycle time
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Completed mechanical repairs on an as needed basis

Collision Estimator

Key Collision
05.2022 - 07.2022
  • Inspect damaged vehicles and write repair estimate using CCC One to determine vehicle repairability and the time and cost to complete said repairs
  • Negotiated with insurance companies to ensure vehicle is repairs to manufacturer specifications and fair payments are made for the completion of the repairs
  • Provided excellent service to customers bringing their vehicle for repair, whether they were paying out of pocket or submitting an insurance claim

Claims Adjuster, Automobile and Casualty

Allstate Insurance Co
06.2021 - 05.2022
  • Inspect damaged vehicles and write repair estimate using CCC One to determine if the vehicle is repairable or a total loss
  • Investigate, evaluate, and settle insurance claims
  • Determine whether the insurance policy covers the loss claimed
  • Negotiate settlements and authorize payments

Automotive Service Writer

Pepboys
08.2014 - 06.2021
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs and to best manage cycle time
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Completed mechanical repairs on an as needed basis

Sales Associate

Walmart
07.2013 - 06.2014
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction

Food Service Worker

St. Joseph Hospital
02.2011 - 03.2013
  • Maintained clean, sanitized and well-organized food preparation zones
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Accommodated patients with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates

Sign Shop Technician

Simply Signs
10.2010 - 02.2011
  • Designed and fabricated signs for local business
  • Communicated with clients to coordinate orders
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations

Lifeguard

YMCA of Greater Nashua
02.2007 - 04.2009
  • Monitored safety of all guests in and around swimming pool area
  • Maintained proficiency and certifications in first responder skill such as First Aid and CPR to offer individuals in distress optimal support
  • Completed basic maintenance and repairs to keep pool functioning properly
  • Organized and taught swimming lessons to children and adults of all skill levels, including those with special needs

Education

ASSOCIATE OF SCIENCE - AUTOMOTIVE TECHNOLOGY

NASHUA COMMUNITY COLLEGE
Nashua, NH
05.2020

ASSOCIATE OF SCIENCE - COLLISION REPAIR TECHNOLOGY

NASHUA COMMUNITY COLLEGE
Nashua, NH
05.2018

HIGH SCHOOL DIPLOMA -

NASHUA HIGH SCHOOL SOUTH
Nashua, NH
06.2007

Skills

  • Empathy and patience
  • Strong multitasking abilities

Timeline

Automotive Service Writer

Pepboys
08.2022 - Current

Collision Estimator

Key Collision
05.2022 - 07.2022

Claims Adjuster, Automobile and Casualty

Allstate Insurance Co
06.2021 - 05.2022

Automotive Service Writer

Pepboys
08.2014 - 06.2021

Sales Associate

Walmart
07.2013 - 06.2014

Food Service Worker

St. Joseph Hospital
02.2011 - 03.2013

Sign Shop Technician

Simply Signs
10.2010 - 02.2011

Lifeguard

YMCA of Greater Nashua
02.2007 - 04.2009

ASSOCIATE OF SCIENCE - AUTOMOTIVE TECHNOLOGY

NASHUA COMMUNITY COLLEGE

ASSOCIATE OF SCIENCE - COLLISION REPAIR TECHNOLOGY

NASHUA COMMUNITY COLLEGE

HIGH SCHOOL DIPLOMA -

NASHUA HIGH SCHOOL SOUTH
Liam McDonah