Hope Halley
Greenville,SC
Summary
Driven professional with a proven track record at Carolina Automotive Service Of The Upstate, enhancing customer satisfaction and dealership reputation through expert vehicle inspection knowledge and unparalleled empathy. Excelled in warranty processing and cost estimating, significantly contributing to sales success at O'Reilly Auto Parts. Demonstrates a results-focused approach, blending technical expertise with exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Automotive Service Writer
Carolina Automotive Service Of The Upstate
06.2023 - 05.2024
- Implemented routine scheduled maintenance programs for established customers.
- Answered service department phone and responded promptly to questions and messages.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
Retail Sales Specialist
O'Reilly Auto Parts
05.2017 - 06.2023
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Education
Associate of Applied Science - Autobody Technology
Tri-County Technical College
Pendleton, SC05.2023
High School Diploma -
Powdersville High School
Greenville, SC05.2018
Skills
- Vehicle inspection knowledge
- Empathy and patience
- Warranty processing
- Estimating costs
Timeline
Automotive Service Writer
Carolina Automotive Service Of The Upstate
06.2023 - 05.2024
Retail Sales Specialist
O'Reilly Auto Parts
05.2017 - 06.2023
Associate of Applied Science - Autobody Technology
Tri-County Technical College
High School Diploma -
Powdersville High School
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