Kara Lathem
East Liverpool,OH
Summary
Driven professional with a track record of enhancing customer service and operational efficiency at All Win Auto. Excelled in vehicle inspection and customer service, demonstrating empathy and strong organizational skills. Achieved significant improvements in service scheduling and cost estimation, leveraging automotive systems expertise for superior client satisfaction.
Overview
13
13
years of professional experience
Work History
Automotive Service Writer
All Win Auto
01.2020 - 09.2023
- Used Quickbooks system to enter customer information, create service records, order parts and develop cost estimations.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Answered service department phone and responded promptly to questions and messages.
Habilitation Worker
Merakey Allegheny Valley School
09.2010 - 09.2019
- Delivered compassionate care during personal hygiene routines while respecting client privacy and dignity.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Organized recreational activities that catered to each client''s interests, promoting a sense of enjoyment and engagement.
- Transported residents to and from appointments and other activities to encourage mobility.
Education
High School Diploma -
East Liverpool High School
East Liverpool, OH05.2008
Skills
- Vehicle inspection knowledge
- Empathy and patience
- Automotive systems understanding
- Customer Service
- Estimating costs
- Service Scheduling
- Strong Organization
Timeline
Automotive Service Writer
All Win Auto
01.2020 - 09.2023
Habilitation Worker
Merakey Allegheny Valley School
09.2010 - 09.2019
High School Diploma -
East Liverpool High School
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