Jordan Edgerton

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• Provided customers with estimation of repair costs and reasonable timeline for completion of service.
• Verified warranty plans and coverage and uncovered hidden warranties.
• Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
• Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
• Answered service department phone and responded promptly to questions and messages.
• Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
• Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
• Greeted and registered customers requiring service and directed automobiles to service garage.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
• Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
• Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
• Analyzed vehicle data using advanced diagnostic equipment.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
• Explained estimates and determined repair timelines to manage customer expectations.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

• Replaced damaged, missing, or defective parts with new and refurbished components.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.