Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

CELINE THEARD

Fayetteville,NC
CELINE THEARD

Summary

Accomplished CO MANAGER(6years) at Walmart SuperCenters

adept in customer service scheduling and demonstrating exceptional empathy. Enhanced customer satisfaction through accurate inventory & merchandise presentation. Effective in resolving customer complaints by demonstrating empathy, gathering all the facts & providing immediate resolutions and or training to improve customers' current & future shopping experience. Proven track record in improving operational efficiency and profitability by leveraging inventory & cost of sales knowledge and ensure proper scheduling of personnel to provide superior customer service.

Professional Automotive Service Writer with 13 years of experience working at tire,lube,express automotive maintenance shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models. Experienced Automotive Service Writer with 9 years of experience auto repair shops. Details customer cost estimations with care, professionalism and courtesy.

Overview

19
years of professional experience

Work History

Walmart TLE

Automotive Service Writer
03.2004 - 08.2013

Job overview

  • Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
  • Participated in dealership events or community outreach initiatives to represent the business positively and contribute to its overall success.
  • Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
  • Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
  • Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.

Wal-Mart Supercenter

CO MANAGER
12.1994 - 05.2003

Job overview

  • Approved regular payroll submissions for employees.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.

Education

Cambridge College
Cambridge, MA

Master of Arts from Master of Education
08.2013

University Overview

  • Honor Roll Final 2013


Southern University At New Orleans
New Orleans, LA

Bachelor of Science from Business Administration
05.1987

University Overview

Skills

  • Empathy and patience
  • Service Scheduling
  • Estimating costs
  • Repair order management
  • Vehicle inspection knowledge
  • Technical automotive knowledge
  • Warranty processing
  • Automotive systems understanding
  • Effective writing

Work Preference

Work Location

Remote

Timeline

Automotive Service Writer
Walmart TLE
03.2004 - 08.2013
CO MANAGER
Wal-Mart Supercenter
12.1994 - 05.2003
Cambridge College
Master of Arts from Master of Education
Southern University At New Orleans
Bachelor of Science from Business Administration
CELINE THEARD