- I like working with my hands and fixing things
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Documenting and sharing travel experiences
- Classic cars and car shows
- Anything Corvette
Owynn McNutt
Ackley,IA
Summary
An accredited advisor with a background in automotive and general mechanics, with a strong customer satisfaction index and a proven track record of generating significant gross profit while managing margins and technician performance. All while striving to improve processes, efficiency, and quality, with a recognized strength for analytical thinking, communication, and leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Automotive Service Writer
Dale Howard Auto Center
Iowa Falls, IA
08.2023 - Current
- Owned customer service interactions to ensure satisfaction and accurate service order processing.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated communication between technicians and customers regarding vehicle repair status and recommendations.
- Developed detailed estimates for automotive services based on diagnostic assessments and customer needs. Proficient in Mitchell, Alldata
- Streamlined service appointment scheduling to optimize workflow and reduce wait times for customers.
- Trained junior staff on effective customer engagement techniques and service writing protocols.
- Maintained comprehensive knowledge of automotive parts, services, and industry trends to provide informed recommendations.
- Evaluated service department performance metrics to identify areas for operational improvement and efficiency gains.
- Monitored technician performance metrics to identify areas for improvement or commendation within the team environment.
Maintenance Technician
Seaboard Foods
Alden, IA
05.2022 - 08.2023
- Conducted routine maintenance and repairs on equipment to ensure optimal performance and minimize downtime.
- Diagnosed mechanical issues and implemented effective solutions to enhance operational efficiency.
- Collaborated with team members to troubleshoot equipment failures and streamline repair processes.
- Maintained accurate records of maintenance activities, ensuring compliance with safety regulations and company policies.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
Associate of Science - Business Administration And Management
NIACC
Mason City, IA05-2024
Skills
- Empathy and patience
- Vehicle inspection
- Warranty processing
- Estimating costs
- Automotive systems
- Strong organization
- Cost estimates
- Technician tracking
- Managing status reports
- Problem-solving
- Time management
- Calm and professional under pressure
- Team collaboration
- Decision-making
Accomplishments
- Achieved 1.8 million dollars in gross profit through effective customer service and sales strategies
- Supervised a team of 7 staff technicians with a 15% over expected efficiency score.
- Spearheaded a complete system software change that affected 20+ employees
Certification
- Certified Automobile Service Consultant, General Motors - August 2023 - Current
- Service Writer - Master Certified - Ford Motor Company - August 2023 - Current
Interests
Timeline
Automotive Service Writer
Dale Howard Auto Center
08.2023 - Current
Maintenance Technician
Seaboard Foods
05.2022 - 08.2023
Associate of Science - Business Administration And Management
NIACC