Austin Sytsma
Murfreesboro,TN
Summary
Dynamic and adaptable professional with experience in hospitality and retail environments. Known for managing high-pressure situations with composure while training new team members to maintain service standards. Committed to enhancing operational efficiency and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Host
Oishiya
Murfreesboro, TN
02.2023 - Current
- Welcomed and seated guests, ensuring a positive dining experience.
- Implemented feedback mechanisms to improve service quality and operational efficiency.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Coordinated with kitchen staff to ensure timely food service and accuracy of orders.
- Trained new hosts in customer service protocols and restaurant procedures.
Produce Clerk
Kroger
Murfreesboro, TN
02.2022 - 03.2023
- Managed inventory levels to ensure product availability and minimize waste.
- Assisted customers in selecting fresh produce, enhancing overall shopping experience.
- Collaborated with team members to maintain cleanliness and organization in produce department.
- Monitored product quality and freshness, removing subpar items from shelves.
Cashier/Grocery Bagger
Kroger
Murfreesboro, TN
09.2019 - 05.2021
- Assisted customers with inquiries, ensuring high levels of satisfaction.
- Resolved customer issues promptly, contributing to a positive shopping experience.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
- Hospitality and accommodation
Timeline
Host
Oishiya
02.2023 - Current
Produce Clerk
Kroger
02.2022 - 03.2023
Cashier/Grocery Bagger
Kroger
09.2019 - 05.2021
Middle Tennessee State University