Austin Tijerina
Amarillo,TX
Summary
Dynamic professional with a proven track record at Amarillo National Bank, enhancing merchant satisfaction and optimizing transaction processes. Skilled in negotiation and customer relationship management, I have driven sales growth and team performance across sectors. Achieved notable improvements in efficiency and customer engagement, leveraging both analytical and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Merchant Specialist
Amarillo National Bank
12.2023 - Current
- Manage merchant accounts, ensuring seamless transactions and resolving issues promptly
- Develop strategies to boost merchant satisfaction, resulting in measurable improvements in retention
- Analyze transaction data to identify trends and optimize processes for better efficiency
- Assist merchants with onboarding, providing comprehensive training and support to ensure smooth integration and usage of bank services
Flooring Specialist
The Home Depot
02.2022 - 12.2023
- Advised customers on flooring options, leading to increased sales and customer satisfaction
- Managed inventory and ensured stock levels met customer demand, reducing out-of-stock incidents
- Trained new employees on product knowledge and sales techniques, boosting team performance
Manager
Crazy Larry's BBQ
06.2019 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Received numerous positive customer reviews for exceptional taste and presentation of BBQ items served.
Education
BBA - Marketing
West Texas A&M University
Canyon, TX12-2024
Art & Science Associate's - Digital Arts
Amarillo College
Amarillo, TX12.2021
Skills
- Brand awareness
- Negotiation expertise
- Goal orientation
- Pricing strategy
- Customer relationship
- Marketing techniques
References
References available upon request.
Timeline
Merchant Specialist
Amarillo National Bank
12.2023 - Current
Flooring Specialist
The Home Depot
02.2022 - 12.2023
Manager
Crazy Larry's BBQ
06.2019 - 12.2021
BBA - Marketing
West Texas A&M University
Art & Science Associate's - Digital Arts
Amarillo College
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