Austin Trant
Denton
Summary
Results-driven professional specializing in customer service and relationship management. Known for exceptional empathy and effective complaint resolution, consistently contributing to improved customer retention and satisfaction metrics.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Quality Custom Distribution
Frisco, TX
02.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and ensured timely updates to customers regarding shipment status.
- Collaborated with team members to enhance service delivery and improve customer satisfaction metrics.
- Trained new staff on company protocols and customer service best practices to ensure consistency.
- Streamlined complaint resolution process, resulting in quicker turnaround times for customer issues.
- Developed FAQs and training materials to assist team in addressing frequently asked questions efficiently.
- Conducted follow-up calls to verify customer satisfaction and gather feedback for continuous improvement.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Inventory Control Clerk
Academy Sports + Outdoors
Denton, TX
08.2019 - 02.2023
- Monitored inventory levels to ensure stock accuracy and availability.
- Coordinated cycle counts to maintain inventory integrity and minimize discrepancies.
- Implemented inventory control procedures to optimize stock management processes.
- Trained new staff on inventory systems and best practices for accuracy.
- Collaborated with cross-functional teams to resolve inventory issues efficiently.
- Trained new employees on inventory control processes, ensuring consistency across all team members.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies.
- Collaborated with team members to implement new procedures, boosting overall productivity.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing products.
Cashier Trainer
Homeland Grocery
Pauls Valley, OK
06.2017 - 08.2019
- Trained new cashiers on register operations and customer service protocols.
- Developed training materials to enhance employee onboarding and skills development.
- Maintained accuracy in cash handling procedures and transaction processing.
- Monitored cashier performance, providing feedback to improve efficiency and customer satisfaction.
- Fostered a positive work environment through mentorship and support for new hires.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
Education
Master of Arts - Divinity And Theology
Southwestern Baptist Theological Seminary
Fort Worth, TX12.2027
Bachelor of Arts - History
University of North Texas
Denton, TX12.2022
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Customer relations
- Customer relationship management (CRM)
- Microsoft office suite proficiency
- Inbound call management
Timeline
Customer Service Agent
Quality Custom Distribution
02.2023 - Current
Inventory Control Clerk
Academy Sports + Outdoors
08.2019 - 02.2023
Cashier Trainer
Homeland Grocery
06.2017 - 08.2019
Master of Arts - Divinity And Theology
Southwestern Baptist Theological Seminary
Bachelor of Arts - History
University of North Texas