Austin Valenzuela
Knoxville,TN
Summary
Dedicated and Detail Oriented professional with over nine years of military service and exceptional performance. Excels in being part of a team and takes on added responsibilities in order to meet organization objectives.
Overview
10
10
years of professional experience
Work History
Retail Associate
The Tree And Vine
12.2019 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Residential Cable Technician 3
Comcast
04.2021 - 05.2022
- Completed new installations and service changes for residential customers.
- Tested cables using tools such as the volt-OHM meter and signal level meter
- Installed data and telephone cable lines between outside underground or pole lines and residential buildings.
- Used company standards and protocols to troubleshoot connection problems
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Diagnosed and resolved complex customer issues for implementation, add-on, maintenance and support of voice and data applications.
- Maintained an average production rate 20% higher than the tech center average
- Provide quality customer experiences, consistently achieving a 97% customer satisfaction rate every month
Quartermaster
United States Navy
04.2017 - 08.2019
- Conducted various successful evolutions including over 50 restricted
maneuverability transits, 15 straits transits, and over 60
underway replenishments, as well as safe transit of over
10,000 nautical miles of open ocean - Trained 5 personnel in proper use of navigational skills and equipment, which improved crew efficiency and productivity
- Updated logs, coordinated documents and wrote detailed reports
- Plotted and corrected charts and publications
- Aided in navigation and operating ship controls
Work Center Supervisor
Naval Medical Center Portsmouth
10.2016 - 04.2017
- Managed 13 personnel resulting in 100% availability of all equipment
- Cared for 5 pieces of essential recycling equipment through preventive and corrective maintenance
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Saved Naval Medical Center Portsmouth over $10,000 annually through proper and efficient recycling methods
- Established and updated work schedules to account for changing staff levels and expected workloads
Interpretive Historian
USS Constitution
10.2014 - 10.2016
- Passionately led hundreds of tours to over 500,000 international visitors per year, including many important organizations and figureheads such as the senior enlisted academy, the United States Naval Academy, the First Sea Lord and Chief of Naval Staff of the Royal Navy, the Chief of Naval Operations, and various other civilian and military officials
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Built personal relationships with guests to promote positive experiences
- Worked with professionals from diverse fields to outline significant historical developments relevant to different groups.
- Educated groups about key events in history and current preservation strategies with polished presentations.
Education
High School Diploma -
Sevier County High School
Sevierville, TN Aug 2010 - 05.2014
Some College (No Degree) - Environmental And Soil Science - Soil Science
The University of Tennessee - Knoxville
Knoxville, TN Jan 2020 -
Skills
In-Depth Problem Solving
Affiliations
United States Naval Reserves - E6/Petty Officer First Class - Leading Petty Officer of Training Division
-Leads 5 sailors in the upkeep and execution of yearly and monthly trainings at Navy Reserve Center Knoxville for over 150 reserve personnel.
Timeline
Residential Cable Technician 3
Comcast
04.2021 - 05.2022
Retail Associate
The Tree And Vine
12.2019 - Current
Quartermaster
United States Navy
04.2017 - 08.2019
Work Center Supervisor
Naval Medical Center Portsmouth
10.2016 - 04.2017
Interpretive Historian
USS Constitution
10.2014 - 10.2016
High School Diploma -
Sevier County High School
Aug 2010 - 05.2014
Some College (No Degree) - Environmental And Soil Science - Soil Science
The University of Tennessee - Knoxville
Jan 2020 -