Austin Wallace
Artesia,NM
Summary
Skilled Lead Field Service Technician with a proven track record at Cimarron Energy Inc., specializing in installation and maintenance, and known for exceptional customer consulting. Demonstrated ability to enhance service quality through effective team supervision and project management. Leveraged mechanical background and a courteous demeanor to elevate customer satisfaction and streamline operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Field Service Technician
Cimarron Energy Inc.
Carlsbad, New Mexico
10.2023 - Current
- Adhered to safety procedures while performing installations or repairs in the field.
- Coordinated repair and maintenance plans with co-workers and supervisors.
- Communicated with vendors, upper management, and peers.
- Coordinated with vendors to obtain spare parts for customer equipment.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Observed field safety protocols to prevent injuries and accidents.
- Documented repair methods and maintenance processes to improve support analysis.
- Developed strong working relationships with customers through proactive communication regarding their service needs.
- Operated hand tools and power equipment according to corporate safety procedures.
- Managed escalated customer complaints in a timely manner.
- Provided feedback on technician performance to management staff.
Field Service Technician
Roto-Versal Compression
Odessa, TX
07.2021 - 09.2023
- Maintained equipment performance by cleaning and lubricating components.
- Handled telephone support calls to determine issues and provide solutions.
- Explained and demonstrated equipment operations to customer.
- Observed field safety protocols to prevent injuries and accidents.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Documented repair methods and maintenance processes to improve support analysis.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Communicated with vendors, upper management, and peers.
Education
High School Diploma -
Piedra Vista High School
Farmington05-2012
Skills
- Installation and maintenance
- Inventory management
- Equipment inspection
- Preventative maintenance
- Data collection
- Customer consulting
- Mechanical background
- Courteous and professional
- Service quality
- Team supervision
- Preventive Maintenance
- Project management
- Valid Driver's license
- Equipment Repair
- Field repairs
- Friendly, positive attitude
Accomplishments
- Strive Award- Cimarron Energy
Certification
- H2S/PEC Clear training
- Management Training
- CPR Training
- Forklift Certified
- Numerous other trainings
References
References available upon request.
Timeline
Lead Field Service Technician
Cimarron Energy Inc.
10.2023 - Current
Field Service Technician
Roto-Versal Compression
07.2021 - 09.2023
High School Diploma -
Piedra Vista High School
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