Austin Welker
Anderson,IN
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Strong customer service skills and ability to team build. Detail-oriented with a commitment to maintaining high-quality assurance and control standards not just in the pharmacy, but all aspects of life.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Kroger
10.2018 - Current
- Provided a fresh and friendly experience for every customer.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Food Service Worker
Hoosier Park Racing & Casino
01.2015 - 09.2018
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Learned other teammates' work tasks to train as backup.
- Participated in regular trainings to stay current on industry best practices and trends.
- Trained and managed new hires ensuring they had the skillset required to provide wonderful customer service.
Education
High School Diploma -
Shenandoah High School
Middletown, IN06.2012
Skills
- Customer Service
- Employee Training
- Analytical Thinking
- Team Building
- Team Leading
- Complex Customer Service Problem Solving
- Understand All Aspects of Pharmacy Procedures
Timeline
Pharmacy Technician
Kroger
10.2018 - Current
Food Service Worker
Hoosier Park Racing & Casino
01.2015 - 09.2018
High School Diploma -
Shenandoah High School