Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Wells

Foley,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues or requests. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Lowes Home Improvment
Smyrna, TN
05.2021 - Current
  • Consulted with customers regarding needs and/or concerns
  • Recommended products that best meet customer needs for their project
  • Trained new hires on power equipment, products and services, and customer service to provide customers with the best experience
  • Provided an estimate on materials required for large projects for contractors or Pro customers

Landscaper

Turf Dynamics Incorporated
Nashville, TN
05.2018 - 09.2019
  • Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
  • Cut and trimmed lawns using power mowers and edgers.
  • Provided proper upkeep of planters, paved areas or other grounds features.
  • Performed preventative maintenance to keep landscape in excellent looking condition.

Sales and Operations Coordinator

Empower Rental Group
Foley , AL
10.2023 - Current
  • Managed scheduling and logistics for equipment delivery and pickup across various locations.
  • Managed communications between departments to ensure efficient operations.
  • Developed relationships with customers and companies.
  • Able to quickly shift plans to best accommodate all customers.
  • Increased knowledge on equipment and customer specific needs

Education

Associate of Science - Forensic Science

Volunteer State Community College
Gallatin, TN
05.2021

Skills

  • Customer Support and Understanding Needs
  • Establishing and Maintaining Customer Relationships
  • Responding to difficult customers in a Calm, Professional way
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Proficient Learner
  • Product Recommendations
  • Multi-Line Phone Systems
  • Team-Oriented and Cooperative
  • Overall an Easy to get along with and Positive Person

Timeline

Sales and Operations Coordinator

Empower Rental Group
10.2023 - Current

Customer Service Associate

Lowes Home Improvment
05.2021 - Current

Landscaper

Turf Dynamics Incorporated
05.2018 - 09.2019

Associate of Science - Forensic Science

Volunteer State Community College

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