Austin Willis
King,NC
Summary
Dynamic Operations Manager with a proven track record at 336 Express, enhancing team effectiveness and streamlining operations. Expert in problem-solving and fostering relationships, leading a team of 60-100 drivers, significantly improving efficiency. Skilled in data-driven decision-making and emotional intelligence, excelling in motivating teams and boosting community satisfaction.
Overview
5
5
years of professional experience
Work History
Operations Manager
336 Express
10.2019 - Current
- Oversee labor management and make team-wide decisions.
- Assist in hiring and training drivers.
- Conduct coaching sessions to improve team effectiveness.
- Document and evaluate driver performance.
- Oversee DOT driver training, certification, and medical certification processes.
- Verify incident reports and handle customer issues, including property damage incidents.
- Utilize spreadsheets for data collection and decision-making.
- Assist with payroll and fleet management.
- Manage 60-100 drivers and supervise 5 managers.
- Develop systems to streamline operations.
- Manage delivery devices and ensure efficiency.
- Represent the company in unemployment hearings to contest claims.
To-Go Manager
Food Lion
01.2019 - 10.2019
- Manage and train a team of associates to ensure efficient order fulfillment and customer service.
- Ensure all online orders are accurately picked, packed, and delivered to customers in a timely manner.
- Address and resolve customer inquiries and complaints promptly and professionally.
- Monitor and analyze performance metrics to improve service efficiency and customer satisfaction.
- Conduct regular team meetings and training sessions to keep staff informed and motivated.
- Develop and implement strategies to increase sales and enhance the customer experience.
Skills
Problem Solving
Communicating
Relationships
Motivation
Emotional Intelligence
Time Management
Books Read
- 7 Habits of Highly Effective People
- Surrounded By Idiots
- 5 Levels of Leadership
- Atomic Habits
- Speed of Trust
- How to Win Friends and Influence People
- How To Talk To Anyone
- Compound Effect
- Captivate
- Liespotting
- Spy The Lie
- What Every Body is Saying
- Lessons from The Bullfrog
- Can't Hurt Me
- Mindset
- Your Next 5 Moves
- Unlocked
- 48 Laws of Power
- Attached
- The Energy Bus
Timeline
Operations Manager
336 Express
10.2019 - Current
To-Go Manager
Food Lion
01.2019 - 10.2019
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