Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Austin Wolfe

Watertown,WI

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

17
17
years of professional experience

Work History

General Manager

McDonald’s
10.2022 - Current
  • Coordinated cross-functional teams to streamline communication and project execution.
  • Developed comprehensive training programs to elevate employee skills and retention rates.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

McDonald’s
10.2020 - 10.2022
  • Directed operational strategies to enhance efficiency across multiple departments.
  • Implemented performance metrics to monitor team productivity and optimize workflows.
  • Cultivated a high-performing culture through mentoring and training of management staff.
  • Established budgetary controls to improve financial accountability and resource allocation.

ASSISTANT MANAGER

McDonald's (Watertown) owned by DP&K INC.
01.2016 - 2020
  • Duties include leading the rest of the management team, responsibility for the restaurant when the general manager is not there.
  • Set up training schedules and materials required to train new employees.
  • Taught other managers how to troubleshoot equipment. Trained employees cleaning and maintenance of equipment.

GENERAL MANAGER

McDonald's (Columbus) owned by DP&K INC.
01.2015 - 01.2016
  • Resolved customer issues including during peak load periods
  • Responsible for balancing food cost via full inventory count
  • Created employee schedules (management and crew)
  • Responsible for training new and current employees and assistant managers

SALARY SWING MANAGER

McDonald's (Watertown) owned by DP&K INC.
01.2012 - 01.2015
  • Troubleshooting and resolving equipment issues to resolution
  • Responsible for daily deposit accounting, balancing the safe and final bank deposit
  • Resolved customer issues in person and via phone

CREW TRAINER

Watertown McDonald's- DP&K INC.
01.2009 - 01.2012
  • Lead training of new employees in basic service & people skills
  • Taught customer service skills through real world interaction

Education

Bachelor of Science of Business Management

Colorado Technical University
Colorado Springs, CO

college credit course - undefined

HAMBURGER U
01.2017

High School - undefined

WATERTOWN HIGH SCHOOL
Watertown
01.2011

Skills

  • CUSTOMER SERVICE: Interacting with customers, handling complaints, creating positive moments with crew and customers
  • TIME MANAGEMENT: Meeting deadlines (crew schedules, inventory, management schedules)
  • TROUBLESHOOTING EQUIPMENT: Fixing smallwares equipment, training the management team on troubleshooting and maintenance of equipment

Accomplishments

Outstanding General Manager award winner 2023

Outstanding general manager award winner 2024

Timeline

General Manager

McDonald’s
10.2022 - Current

General Manager

McDonald’s
10.2020 - 10.2022

ASSISTANT MANAGER

McDonald's (Watertown) owned by DP&K INC.
01.2016 - 2020

GENERAL MANAGER

McDonald's (Columbus) owned by DP&K INC.
01.2015 - 01.2016

SALARY SWING MANAGER

McDonald's (Watertown) owned by DP&K INC.
01.2012 - 01.2015

CREW TRAINER

Watertown McDonald's- DP&K INC.
01.2009 - 01.2012

college credit course - undefined

HAMBURGER U

High School - undefined

WATERTOWN HIGH SCHOOL

Bachelor of Science of Business Management

Colorado Technical University

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Austin Wolfe