Austin Wright
Manager
Denver,CO
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
15
15
years of professional experience
Work History
Sales Manager
Verizon
Denver, CO
08.2022 - Current
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Car Sales Consultant
PLANET HYUNDAI
, CO
03.2022 - 06.2022
- Greeted customers and ascertained customer needs and wants, walked customers through our business model and educated them on the various vehicles
- Sold and arranged for delivery, insurance, financing and service contracts for new and used vehicles.
- Placed special accessory orders, organized pre-orders and contacted other stores to find desired trades.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, security practices and laws and regulations regarding the auto industry
- Generated online, in person and phone leads, maintained satisfied customer base utilizing diligent CRM.
Corporate Trainer
LIVWELL
DENVER, CO
02.2021 - 03.2022
- Motivated, trained and disciplined employees to maximize performance
- Proven success in leveraging educational theories and methodologies to design, develop, and deliver successful training programs, and integrate instructional technology to provide on-site and virtual training
- Trained management staff on company standards and SOP for all operational situations
- Trained retail associates in classic and complex sales tactics, gave them product knowledge and confidence in selling high ticket items
- Created company wide SOPs for training procedures, store management and CRM processes
- Mentored and motivated team members to efficiently achieve challenging business goals
- Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs.
Assistant Store Manager
LivWell Enlightened Health
Denver, United States
02.2019 - 04.2021
- Communicated performance issues to develop performance improvement plans.
- Drove time and task management initiatives, optimizing customer service.
- Set example for employees by demonstrating customer service and selling skills.
- Maintained neat, clean, and organized store environment to foster health and safety of customers and employees.
- Built employee knowledge base by engaging in continuous education, role-playing, and delegating tasks.
- Instilled high standards of compliance by holding teams accountable.
- Provided performance feedback and coaching to employees.
- Assisted in recruiting process, hiring and retaining top talent.
- Used proven techniques and strategies for customer engagement, resulting in increased sales.
General Manager
THE GREEN SOLUTIONS
DENVER, CO
01.2016 - 02.2019
- Promoted from retail associate to sales floor manager within 5 months, then promoted to store manager and assisted with Grand opening of their 14th location in Glendale after 9 months
- Responsible for customer and employee relations, inventory audits, helping drive sales, coming up with incentives and sales games to keep employees engaged and motivated
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
- Set overall vision and provided team leadership.
General Manager
ROCKY MOUNTAIN HIGH LODO
DENVER, CO
05.2015 - 12.2016
- Facilitated shipments and third party vendor ordering for store, and other secondary Denver location
- Assisted regional managers with auxiliary support, inventory audits, employee hiring process and training in company standards
- Managed inventory control, cash control and store opening and closing procedures
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Optimized store displays and appearance via strategic merchandising
- Moved store from 3.4 Google rating to 4.3 over duration of employment
- Maintained constant 5-10% sales increases MOM.
- Established employee development plan, setting clear expectations for team members, coaching them when standards were not met.
General Manager
SENSE OF HEALING DISPENSARY
DENVER, CO
02.2013 - 05.2015
- Promoted to store manager within first year, dealt with scheduling, customer/employee relations, third party vendor orders, plant management, and creating edibles on site to sell
- Managed inventory control, cash control and store opening and closing procedures
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Cultivated 18% increase in sales YOY by issuing new loyalty incentives and advertising with daily marketing campaigns.
Lead Sales Coordinator
Organi-Ponics
Denver, United States
11.2008 - 01.2013
- Salesman for Denver and surrounding areas, responsible for creating and maintaining business relationships at over 20+ hydroponic and complementary locations, anticipating product needs, and hand delivering every order
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Developed exceptional interpersonal, speaking and listening skills from speaking with both customers and upper management.
Cultivation Manager
HERBAL CONNECTIONS
DENVER, CO
01.2009 - 11.2012
- Actively managed approximately 400 plants from seed to harvest, responsible for nutrient schedules and employee scheduling
- Performed all manual labor tasks alongside employees such as transplanting, maintaining feeding cycles, waste disposal and curing finished materials
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency
- Reviewed company goals and daily workload projections to assess manpower needs
Education
GED -
Community College of Denver
Denver 03.2015 - 05.2015
Skills
Business administration
Accomplishments
- Leadership
- Conflict management
- Verbal and Written Communication
- Team Management
- Training and Development
- Instructional design
- Employee Evaluation
- Presentation skills
- Recruiting
- Customer support
- High-end sales
- Colorado Automotive Salesperson license
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Sales Manager
Verizon
08.2022 - Current
Car Sales Consultant
PLANET HYUNDAI
03.2022 - 06.2022
Corporate Trainer
LIVWELL
02.2021 - 03.2022
Assistant Store Manager
LivWell Enlightened Health
02.2019 - 04.2021
General Manager
THE GREEN SOLUTIONS
01.2016 - 02.2019
General Manager
ROCKY MOUNTAIN HIGH LODO
05.2015 - 12.2016
GED -
Community College of Denver
03.2015 - 05.2015
General Manager
SENSE OF HEALING DISPENSARY
02.2013 - 05.2015
Cultivation Manager
HERBAL CONNECTIONS
01.2009 - 11.2012
Lead Sales Coordinator
Organi-Ponics
11.2008 - 01.2013