Austyn Berry
Colorado Springs,CO
Summary
Conscientious customer service worker with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Wax Hands
Larkspur, CO
06.2021 - 07.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Mitchell High School
Colorado Springs, CO05.2024
Skills
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Exceptional Communicator
- Customer Support
- Understanding Customer Needs
- Presenting Solutions
- Issue and Complaint Resolution
- Safe Work Practices
- Guest Satisfaction
Timeline
Customer Service Associate
Wax Hands
06.2021 - 07.2022
High School Diploma -
Mitchell High School