Austyn Hall
Smyrna,TN
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
7
7
years of professional experience
Work History
Owner
Baylor Boutique
Smyrna, TN
08.2023 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Maintained accurate and up-to-date inventory records.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Coordinated inventory, stocking and ordering.
Manager
Fonte Marine Towing & Salvage
Nashville, Tennessee
09.2018 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Answered calls from customers, EMA, and TWRA to dispatch captains and crews to jobs
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Reviewed contracts before signing them on behalf of the organization.
Education
Bachelor of Science - Forensic Science
Columbia Southern University
Orange Beach, AL01-2028
Certificate - Cosmetology
Paul Mitchell The School
Murfreesboro, TNSkills
- Administrative Oversight
- Marketing tactics
- Regulatory Compliance
- Business Management
- Financial Management
- Employee Development
- Business marketing
- Business Planning
- Staff Management
- Sales management
- Customer Relations
- Hiring and staffing
- Verbal and written communication
- Contract negotiation expertise
- Cash flow optimization
Timeline
Owner
Baylor Boutique
08.2023 - Current
Manager
Fonte Marine Towing & Salvage
09.2018 - Current
Bachelor of Science - Forensic Science
Columbia Southern University
Certificate - Cosmetology
Paul Mitchell The School