Austyn Rosch
Grand Rapids,MI
Summary
Dynamic Inside Sales Representative with a proven track record at Road Equipment Parts Center, excelling in customer service and relationship development. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Road Equipment Parts Center
11.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Automated Logistical Specialist (92A)
United States Army Reserve
06.2021 - Current
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Analyzed data trends to forecast supply needs accurately, minimizing shortages and excess stock levels.
- Conducted regular audits of inventory records to identify discrepancies quickly and implement corrective actions proactively.
Education
BBA - Supply Chain Management
Grand Valley State University
Allendale, MI12-2025
High School Diploma -
Traverse City West Senior High
Traverse City06-2021
Skills
- Customer service
- Attention to detail
- Product knowledge
- Relationship development
- Email and phone etiquette
- Driven
- Goal setting
- Revenue growth
Accomplishments
A major life accomplishment I have had was to get over the mental hurdle and join the military, then to also get over the physical hurdle and pass all my training to become apart of the United States Army.
Timeline
Inside Sales Representative
Road Equipment Parts Center
11.2023 - Current
Automated Logistical Specialist (92A)
United States Army Reserve
06.2021 - Current
BBA - Supply Chain Management
Grand Valley State University
High School Diploma -
Traverse City West Senior High
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