Autom Morris
Macon,GA
Summary
Skilled Server/Bartender with a proven track record at Brewhouse Brew Pub, adept in banquet coordination and cash handling. Excelled in creating memorable guest experiences through exceptional service and upselling techniques. Demonstrated ability to manage high-volume settings with ease, enhancing customer satisfaction and loyalty through personalized interactions and efficient multitasking.
Overview
7
7
years of professional experience
Work History
Server
Mellow Mushroom
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server, Barista
Apres Diem
05.2018 - 06.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Server/Bartender/Bar Back
Brewhouse Brew Pub
10.2017 - 04.2018
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
- Demonstrated versatility by adapting to various bar settings, including fine dining establishments, high-volume nightclubs, and casual pubs.
- Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
Education
Certificate - Computer Technology & Customer Service
Centra Georgia Technical College
Macon, GA2013
Skills
Table setting knowledge
Timeline
Server
Mellow Mushroom
04.2024 - Current
Server, Barista
Apres Diem
05.2018 - 06.2021
Server/Bartender/Bar Back
Brewhouse Brew Pub
10.2017 - 04.2018
Certificate - Computer Technology & Customer Service
Centra Georgia Technical College