Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Autum Spencer

Jackson,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in restraunt industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
01.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cashier Team Lead

Hunters Café
01.2018 - Current
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.

CNA Supervisor

Dream Catchers Assisted Living
01.2018 - 01.2021
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for a 25-bed facility, providing guidance and leadership to over 15 employees across more than 2 departments.

Cashier Supervisor

Lucky Food Mart
01.2013 - 01.2019
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

Education

High School Diploma -

Faith Academy
Locust Grove, GA
05.2012

Skills

  • Call Documentation
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Medical terminology knowledge
  • Records management

Certification

  • CPR certified
  • First Aid

Timeline

Customer Service Representative

Walmart
01.2022 - Current

Cashier Team Lead

Hunters Café
01.2018 - Current

CNA Supervisor

Dream Catchers Assisted Living
01.2018 - 01.2021

Cashier Supervisor

Lucky Food Mart
01.2013 - 01.2019

High School Diploma -

Faith Academy

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Autum Spencer