Autumn Anderson
Sigourney,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities as needed.
Overview
12
12
years of professional experience
Work History
Dispatcher
Keokuk County Sheriff’s Office
11.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Photo Editor
High Desert Sport Horse
01.2024 - 11.2025
- Handled high-pressure deadlines with ease by implementing effective time management strategies and prioritizing tasks accordingly.
- Enhanced visual content quality by meticulously editing and retouching images for print and digital publications.
Private Investigator
AnB Investigations
08.2022 - 12.2023
- Investigated individuals claiming disability/worker's comp to identify and document fraud.
- Tracked claimants through routine and notable activities and documented findings with videos and photographs.
- Conducted surveillance for 10+ hours at time.
- Searched computer databases, public records or other resources to locate persons or to compile information for investigations.
- Exceeded expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Conducted scene investigations remotely using Google maps.
- Uploaded all evidence into case management system each day.
Barn/Property Manager
Self
02.2021 - 02.2022
- Created and distributed marketing materials and email campaigns to promote special events and horse shows.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Trained and supervised 5 barn workers in animal care procedures, maintenance duties and safety precautions.
- Preserved property by mowing, plowing and moving hay to proper storage locations.
- Maintained budget limitations in order to meet objectives.
Retail Sales Associate
Paradise Harley Davidson
12.2019 - 03.2020
- Maintained highest sales in MotorClothes department every month.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
Hospitality Associate
Domaine Serene Winery
06.2019 - 12.2019
- Provide customers the absolute best experience possible. Embody warm, welcoming persona and deliver world class service.
- Educate our guests about wine, the wine making process, history of the winery and its owners, etc.
- Sell our wine, and wine club, up-sell wine and merchandise, host elevated experiences for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and fermentation methods.
Assistant Teacher
The Goddard School For Early Childhood Development
12.2018 - 06.2019
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread.
- Encouraged children to interact with each other and participate in group activities.
- Promoted sensory development by providing access to different textures.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Wine Steward
Cellar 55
11.2018 - 05.2019
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Set up wine tastings to bring in business and promote special offerings.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Carried out complete opening, closing and shift change duties to keep cellar working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and fermentation methods.
Lead Wine Educator
Chankaska Creek Ranch And Winery
10.2016 - 11.2018
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent service experiences.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Teacher/Supervisor
Children's Village
02.2014 - 11.2015
- Handled high-pressure deadlines with ease by implementing effective time management strategies and prioritizing tasks accordingly.
- Enhanced visual content quality by meticulously editing and retouching images for print and digital publications.
Education
High School Diploma -
Prior Lake High School
Savage, MN06.2013
Skills
- Conflict Resolution Techniques
- Surveillance
- Fraud investigations
- Insurance claims cases
- Social media research
- Public Records Search
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Active Listening
- Multitasking Abilities
References
Professional:
Bethany Clemons
(641)541-1424
Garrett Case
(Manager at Harley Davidson)
(407)770-9893
Robert Rex-Waller
(Manager at Domaine Serene)
(202)253-1823
Personal:
Stacie McCreary
(541)390-8763
Julie Mertz
(641)295-4349
Kearstyn Johns
(360)481-2313
Timeline
Dispatcher
Keokuk County Sheriff’s Office
11.2024 - Current
Photo Editor
High Desert Sport Horse
01.2024 - 11.2025
Private Investigator
AnB Investigations
08.2022 - 12.2023
Barn/Property Manager
Self
02.2021 - 02.2022
Retail Sales Associate
Paradise Harley Davidson
12.2019 - 03.2020
Hospitality Associate
Domaine Serene Winery
06.2019 - 12.2019
Assistant Teacher
The Goddard School For Early Childhood Development
12.2018 - 06.2019
Wine Steward
Cellar 55
11.2018 - 05.2019
Lead Wine Educator
Chankaska Creek Ranch And Winery
10.2016 - 11.2018
Teacher/Supervisor
Children's Village
02.2014 - 11.2015
High School Diploma -
Prior Lake High School
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