Autumn Bates
Edgefield,SC
Summary
Dedicated and detail-oriented professional with experience in customer service, communications, and veterinary assistance. Skilled in multitasking, data management, and client relations.
Overview
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Lead Veterinary Assistant
Edgefield Veterinary Clinic
Edgefield, SC
08.2022 - Current
- Address client inquiries and concerns, resolve complaints professionally, and ensure a positive client experience.
- Supervise and coordinate a team of veterinary assistants, delegate responsibilities, and support daily clinic operations.
- Prepare and administer medications, vaccines, and treatments in accordance with veterinary protocols and supervision.
- Assist veterinarians with surgical procedures, medical treatments, and routine patient care.
- Collect, prepare, and process laboratory samples while performing diagnostic testing and analyzing results.
- Obtain comprehensive patient histories and maintain clear, professional communication with clients.
- Maintain accurate and detailed patient medical records, prescription documentation, and controlled substance logs.
Communications Officer
Columbia County Sheriff’s Office
Appling, GA
11.2021 - 05.2022
- Managed incoming 911 emergency and non-emergency calls, efficiently gathering critical information and dispatching appropriate assistance to ensure timely response.
- Entered and maintained accurate incident reports, call records, and documentation within computer-aided dispatch (CAD) systems.
- Prepared, processed, and submitted warrants while coordinating dispatch operations with law enforcement personnel.
- Maintained clear, professional communication under pressure, ensuring timely resolution of incidents in high-stress situations.
Front Desk Clerk
National Wild Turkey Federation Shooting Complex
Edgefield, SC
10.2020 - 09.2021
- Delivered professional customer service to members and guests through in-person interactions and telephone communications.
- Processed point-of-sale (POS) transactions, managed merchandise sales, and handled event registrations.
- Operated and maintained the clay target Wi-card system, assisting customers with system use and troubleshooting.
- Operated and maintained the clay target Wi-card system, assisting customers with system use and troubleshooting as needed.
Education
High School Diploma -
Strom Thurmond High School
Johnston, SC 08.2016 - 01.2020
Skills
- Customer Service
- Animal Care & Handling
- Data Entry & Recordkeeping
- Microsoft Word
- Communication & Team Collaboration
- Cash Handling & POS Systems
- Time Management & Organization
- Laboratory Processing & Diagnostics
Certification
- Law Enforcement Dispatching
- GCIC CJIS Security Awareness
- CJIS Network Operator
- Introduction to Incident Command Systems (ICS-100)
- Basic Incident Command System for Initial Response (ICS-200)
- Introduction to National Incident Management System (NIMS-700)
- Introduction to National Response Framework (NRF-800)
- Integrated Public Alert and Warning System (IPAWS)
- Cytopoint Certification
- ProHeart Certification.
Additional Honors
- Received multiple FFA Leadership & Management Awards at the state and national levels.
- Recognized for Excellence in Farm Business Management.
Timeline
Lead Veterinary Assistant
Edgefield Veterinary Clinic
08.2022 - Current
Communications Officer
Columbia County Sheriff’s Office
11.2021 - 05.2022
Front Desk Clerk
National Wild Turkey Federation Shooting Complex
10.2020 - 09.2021
High School Diploma -
Strom Thurmond High School
08.2016 - 01.2020